Georginabrigham
Paid for an item for £39 then another…
Paid for an item for £39 then another payment of £109 has come out I’ve emailed and sent photos of me cancelling these as they have been sent to the wrong address and everytime I email they come back with I cannot locate an order with this email address
Response from NordicalabOct 20, 2026
Hello, and thank you for letting us know. We’re very sorry for the frustration, and for the trouble of not being able to get this sorted. Please reach out through our Contact Us page (https://nordicalab.com/contact) and include the email address you used at checkout, your order or payment confirmation, and your cancellation photos. That will help our support team find your order and look into both charges directly.