Barbara R.
Nomorthan.com faulty product & horrible CSR service, size chart conversion is not accurate
After ordering bra’s per website conversion chart, product conversion chart is not accurate! I attempted to exchange or refund the products which shipped from Ireland to us then was repackaged with return US address on mailing label. I contacted CSR support per website instructions and after 24 email exchanges I was advised the following: 1. I should try them or give them away or sell them. 2. Advised Return shipping is to China and very expensive. CSR refused to provide a return address 3. Offered instead was to keep unusable products and be reimbursed $3, $4, final offer of $6! Total purchase price of $56.47. Charged a mailing fee and taxes (I live in a non tax state for order purchase taxation) 4. So as suggested per CSR I did try the product and the adhesive material would not stay in place, I DID follow the application direction to the letter. 5. Luckily their return or refund policy states they will honor my request. So I filed a resolution with my payment app, pay pal. An Immediate full refund was given. Lesson: if website only has an email w/o address or phone number and claims us shipping… beware! Horrible customer service and no supervisor response to assist with reasonable resolution.