NomadicinnovationsReviews of nomadicinnovations.com

I purchased a Nomadic Innovations unit for approximately $3,400. Unfortunately, my experience with both the product and the company has been extremely disappointing. The unit arrived damaged 13 months ago, and I contacted Nomadic immediately to report the issue. Rather than addressing my concerns, I was told that I had damaged the unit myself, which was not the case. They refused to take responsibility or provide a reasonable solution. Because I wasn’t getting anywhere with Nomadic, I eventually had the unit inspected and repaired by a third party. During that repair, they found an old temperature sensor that had been clipped off and left inside the unit. They also discovered damage to the coil. Based on where these issues were located, they appeared to have occurred before the shroud was installed. Even after these findings, Nomadic continued to deny responsibility. The unit never worked properly, and after just over a year of ownership, I finally decided to replace it altogether. At that point, I had lost confidence in both the product and the company, and I simply did not want to continue dealing with the ongoing problems and lack of support. Spending $3,400 on a product that never worked properly and then having to replace it just over a year later is incredibly frustrating. There are other options on the market, and based on my experience, I would strongly encourage anyone considering Nomadic Innovations to research those alternatives and their customer service before spending this kind of money. I replaced our Nomadic unit with a Velit V3, and so far we couldn’t be happier with the decision. For me, the Nomadic unit ended up being a very expensive paperweight. I would not purchase from Nomadic Innovations again. Updated 10/5 Nomadic Innovations reply to my review is a prime example of the way they do business. They lied in their response. I was told that I could pay $300 for a replacement shroud. Not free. I ended up having too tape the shroud because I was not willing to pay them additional money for something that they had sent to me damaged. They continually accused me of braking the shroud that was broken when the box was open. Steer clear of this company. I have heard that most of their positive reviews are from employees and friends.

I am well pleased with customer and technical support at Nomadic. I called technical support with a couple of questions when installing my S1 unit. My call was answered right away, it took them a minute to find the answer but they told me what I needed to know. I managed to misplace the expansion valve during my in again, off again installation. I got a replacement part very quickly and then a couple of follow up emails to check to make sure everything was working well. I've just placed the unit in service but so far it's working well.

As a van builder, we hope our clients never have to exercise a product warranty. That said, when a warranty issue does arise, it's an opportunity to see how a company truly supports its customers—and Nomadic Innovations handled our client's experience exceptionally well. One of our clients experienced a compressor failure in her X2 air conditioner during her first major trip. Rather than simply replacing the unit, the Nomadic team turned what could have been a frustrating interruption into a genuinely positive experience. They expedited the warranty claim, replaced the entire unit, took time to answer her questions, introduced her to the Nomadic app, and even helped her set up a camera system so she could monitor her dog while away from the van. Most importantly, she left feeling confident that she had a direct relationship with the Nomadic team and knew exactly where to turn if she ever needed support again. From our perspective as a builder, that's what stands out most. Products can occasionally have issues—that's true of any manufacturer. What matters is how those issues are handled. Nomadic's responsiveness, communication, and commitment to educating and supporting the customer transformed what could have been a disappointing experience into one that actually strengthened our client's confidence in both the product and the company. We're grateful to have partners who stand behind their products and take such good care of our clients.