NokmoReviews of nokmo.com

I absolutely do not recommend this online store, long delivery time, clothes do not match the description. It is made in China. Never again

WARNING – NOKMO’S CONDUCT APPEARS FRAUDULENT! BE VERY CAREFUL WITH NOKMO. BASED ON MY PERSONAL EXPERIENCE, THEIR CONDUCT APPEARS FRAUDULENT. On 2 August 2026, I ordered and paid in advance approximately CZK 2,000 for an orthopedic memory-foam pillow from Nokmo. Nokmo advertised delivery within approximately 3–8 business days. The parcel did not arrive within that period. Even before delivery, I noticed something completely absurd in the shipping information: the parcel supposedly containing an orthopedic pillow with advertised dimensions of approximately 62 × 41 cm and a height of 11/13 cm weighed only 187 grams. The shipment was coming from China, the order/payment information involved Danish currency, while Nokmo publicly presents an address in the United States. On 14 August 2026, only 12 days after placing the order and BEFORE THE PARCEL WAS DELIVERED, I explicitly withdrew from the purchase. Only around 17 August 2026 was the parcel physically presented to me. It was small, soft, thin and weighed only 187 grams. Its physical characteristics clearly did not correspond to the orthopedic memory-foam pillow I had ordered. I DID NOT OPEN THE PARCEL. I refused it in the presence of the delivery representative and it was returned. The delivery representative personally saw the parcel and its condition and is a witness. Since then, I have exchanged an enormous number of emails with Nokmo for more than two months. During that time, Nokmo has variously told me that the parcel was still in transit, was being returned, had already been returned, had not yet reached the warehouse, that they did not know where it was, that they could not verify what was inside it, that I would receive a full refund after the return was registered, that the refund was under review, and later that the refund had been rejected. Nokmo has also confirmed in writing that I withdrew from the purchase on 14 August 2026 before delivery. In another email, Nokmo even apologized for “the incorrect item.” Their latest position is that the only solution is to send another parcel. And unbelievably, they expect me to pay an additional shipping fee for that reshipment. So Nokmo makes the mistake, sends a 187-gram parcel in connection with an order for an orthopedic pillow, I withdraw before delivery, and their proposed solution is that I should pay them again. At the same time, they are still unable to tell me exactly what they intend to send me. I do not know whether anyone has even opened and inspected the returned parcel. Nokmo has still not clearly told me what was actually inside it. I HAVE NO PRODUCT. I HAVE NO REFUND. NOKMO STILL HAS MY MONEY. The matter has been reported to the relevant authorities, and I am retaining the complete correspondence. I have spent an unbelievable amount of time dealing with this over approximately CZK 2,000. A normal reputable company would simply say: “We made a mistake. We will refund your money and resolve our internal problem ourselves.” Instead, Nokmo has turned the purchase of one pillow into a dispute lasting several months. WARNING: BASED ON MY PERSONAL EXPERIENCE, NOKMO’S CONDUCT APPEARS FRAUDULENT. I STRONGLY RECOMMEND THAT ANYONE CONSIDERING A PURCHASE CHECK THE REVIEWS VERY CAREFULLY AND THINK TWICE BEFORE PAYING THIS COMPANY IN ADVANCE.

The photographs displayed on the website gave the clear impression that the product was a regular book containing numerous pages. However, the item I received consists of only three pages. Furthermore, the pages shown in the advertised photographs are completely different from the pages of the product I received, making the discrepancy between the advertised product and the delivered item even more significant. I paid €50 for this product, a price that is completely unjustified for the item delivered, particularly considering that it differs substantially from what was presented on your website.

THIS IS A SCAM. Don't ever use this retailer. They nudge you with a 50% discount if you leave a review upon order. This is why you see so many positive reviews from people who have ordered but still not received anything. I ordered a jacket 2 weeks ago. Then I received a standard email saying that the delivery was delayed. When asking for a delivery date or a tracking number, I just get an AI bot answer. I have now been back and forth with the bot for several days - no answers. My take is that I will never receive the order. Again, this is a SCAM!

I ordered a toiletry bag from Nokmo after seeing their advertisement on social media and viewing the product photos on their website. Unfortunately, although the item I received was the same colour as the one advertised, it looked nothing like the product shown in the pictures. The differences were far beyond what anyone could reasonably consider a minor variation. I exchanged numerous messages with customer support in an attempt to resolve the issue. However, despite explaining the problem clearly, the company’s final response was that they could not offer me any assistance because the product supposedly differed only slightly from the advertised version. Calling this a “minor variation” does not change the fact that the item I received was substantially different from the one I believed I was purchasing based on their website photos. What disappointed me most was not only receiving a product that did not match its advertised appearance, but also the company’s refusal to acknowledge my concerns or offer a satisfactory solution. Instead of addressing the actual problem, they simply insisted that the product was the same. I genuinely regret trusting their social media advertisement and making this purchase. Based on my personal experience, I would advise other customers to be cautious and carefully consider whether the product shown in the photos is what they will actually receive. A disappointing purchase and an even more disappointing customer service experience.

outrageous failure of delivery - silly excuses - no refund i ordered online a projector at the end of July , then got a late e-mail mid-august (!) and apologiew for the delay. no news until i reached out at September again when they answered that the delivery company got a wrong address but no e-mail to inform about that. another e-mail from my end with the detailed address and everything but still no news 15 days later. in my final e-mail where i expected some honesty and at least, a refund since the product would not be delivered , I got a RIDICULOUS answer that they could not refund me because the product had been shipped (although returned back to the stock) and that I could ask for a new delivery with extra expenses !!!! endlessly disapointing & frustrating.

I order one thing and recived something very different. I would like to send a photo but it doesn’t seem to be possible.

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