Arlene S.
A nightmare at Hamilton DHA
My dentist sent me to Dental Health Associates in Hamilton to see the oral surgeon because I had pain in a tooth and he could not find any reason for the pain. Since This was the closest oral surgeon to my home , in network, I drove 45 minutes to the practice. I got there and was told that the oral surgeon did not come in and I needed to reschedule my appointment. They did not have the decency to call and let me know. On the next visit, X-rays were taken at DHA and were inconclusive. I was told that I needed two root canals and crowns because I could not feel cold on area surrounding the pain. I was told to go back to my dentist and have the crowns removed before the oral surgeon would do the procedure. I would then get new crowns after the root canals. The cost would have been over $2000. My dentist did not like the diagnosis and the fact that the oral surgeon would not drill into the crowns, the procedure that is most often used. He told me to hold off doing anything. The diagnosis was wrong and I have not had any further pain in my tooth. Had I gone along with the diagnosis that was given without any conclusive evidence of the problem, not only would it have cost me a lot of money but also many unnecessary office visits and discomfort. After the appointment I was charged a copay, which I do not pay in my dental plan. They refused to listed to me and insisted I pay my $10 copay. It then took me several months of frequent phone calls to get reimbursed for their error.