nitecore.comReviews of nitecore.com

Have a Nitecore EDC29 which has a KNOWN defect with a defective power switch. Neither the seller, Edisonbright, nor Nitecore will answer emails or offer any help. Americans need to stop buying from and doing any business with these unethical ChiCom companies. I have.

Extremely disappointed with Nitecore, both in terms of product quality and customer service. I purchased a Nitecore NB10000 Gen3 in March 2025. In June 2026, the battery stopped working: * the charging indicator light no longer works * the battery no longer recharges * the battery no longer charges my phone The purchase was made from an authorized retailer who has since gone out of business. Unable to contact the retailer to make a warranty claim, I therefore contacted Nitecore directly. And that’s when things became a nightmare. I was told that I had to send the product back to their factory in China, with the shipping costs both ways entirely at my expense!! So, just to be clear, I am expected to pay €70–80 in shipping costs for a product that originally cost me €85. I objected to this, and was offered a $56 discount on a NB10000 Gen4, which is sold for $83. Then I was subsequently told that $56 was actually the price after the discount, and that there was nothing more they could do for me. So in reality, the “discount” was just $27. Absolutely terrible customer service, conducted in very poor English, which makes it extremely difficult to properly understand the exchanges. In conclusion: Nitecore is good at marketing, and that’s about it. A brand to avoid at all costs, at least when it comes to buying a power bank.

Købte for et par år siden en Nitecore lygte EDC35 til mere end 500 kr. Lygten har ligget i en skuffe siden købet, så der er ikke længere garanti - desværre. Da jeg skulle bruge den lyste den i 2 minutter og har ikke virket siden. Jeg kan se, at mange andre har haft nøjagtigt samme problem, så der er noget helt galt med kvaliteten i denne hundedyre lygte.

I bought a Nitecore NU53 headlamp from a shop . After 15days I told them the battery indicator does not work correctly. It shows full battery charge all the time even if the light is getting down because the battery is flat. Today is the 19th days I have notified them and they are received a video as an evidence about this glitch,which obviously a factory or construction issue. However they are saw the video and noticed the issue after 19days I have no light during fishing that I have paid for that causing me absololutely inconvenience , I have not got my money back either to buy a useful one from somwhere else. Top of it the headlamp afrer 2-3minutes use on 1800lumen the headlap case gets INCREDIBLY HOT, you canmot even tuch that and it BURNED out my mosquito net. All this is during you wearing the headlamp on your head. This lamp is an absolute garbage and the company who sold it to me acting like an absolute clueless team. I presum all the relevant organizations must inveatigate that how is this headlamp could get permission for sale.