NissanPartsDeal.comReviews of nissanpartsdeal.com

Response from NissanPartsDeal.comJun 23, 2025

Thank you for your feedback — we sincerely apologize for the frustration and inconvenience this situation caused. We understand how frustrating it is to receive a part that doesn't match expectations, even when the label indicates otherwise. While we on customer's to use their VIN information, we can't always confirm the item they are purchasing is correct for their vehicle. We see that no VIN was used during the ordering process. You provided images showing we fulfilled your order correctly but the wrong part was purchased. Thank you again for bringing this to our attention — your feedback helps us improve.

Response from NissanPartsDeal.comJun 23, 2025

Thank you for your feedback. We’re very sorry to hear that you received the wrong type of power steering fluid along with your oil filter. Please provide your order number so we can assist with reviewing your order and issue you're stating above. We strive to ensure all orders are accurate and meet the specifications provided, and we regret that this mistake occurred. We appreciate your business and the opportunity to make this right.

Response from NissanPartsDeal.comJun 23, 2025

Thank you for your detailed feedback. We sincerely apologize for the confusion and frustration caused by the part number issue and the delays in resolving this. We understand how important accurate information and timely resolution are, especially when sourcing specific parts like the Nissan components you mentioned. Our team relies on manufacturer data and supplier updates, but we recognize that discrepancies can sometimes occur. The listing does clearly state the item you are purchasing has been replaced with a new part number and that new item number is listed. We appreciate your patience and the opportunity to improve our service.

Response from NissanPartsDeal.comJun 23, 2025

Thank you for your feedback, and we sincerely apologize for the condition of the part you received. That’s certainly not the quality we aim to deliver, and we understand how frustrating it is to receive a product with dried adhesive. Your feedback is important and helps us improve our product handling and quality control — thank you for bringing this to our attention.

Response from NissanPartsDeal.comJun 23, 2025

Thank you for bringing this to our attention. We sincerely apologize that your call wasn’t returned but we only have customer service available. We do not have a part's department. You might have us mistaken for another vendor. We appreciate your business!

Response from NissanPartsDeal.comJun 23, 2025

Thank you for your feedback. We sincerely apologize but it doesn't look like you have opened an RMA ticket or reached out to customer service. We’d appreciate the opportunity to make this right. Please reach out to us directly with your order details, and our team will prioritize reviewing your case and working toward a resolution. We value your business and thank you for bringing this to our attention.

Response from NissanPartsDeal.comJun 23, 2025

Thank you for letting us know, and we sincerely apologize for the trouble you’ve experienced with your delivery. However, the tracking shows it was shipped out on 3/11/2025 and deliver to your location on 3/13/2025. You never reached out to customer service or opened a RMA ticket. Please reach out to us so we can investigate this right away with the carrier and see what options are available to resolve this for you. Your satisfaction is important to us. Thank you again for bringing this to our attention.

Response from NissanPartsDeal.comMay 23, 2025

Thank you for your feedback — we’re very sorry to hear about your experience. We understand how frustrating it can be to receive the wrong part and then face difficulties with the return process, especially over a small, straightforward order. While our return policy does have limitations on low-cost items, it’s clear we could have handled this situation with more care and better communication. Your experience is not the standard we aim to provide, and we sincerely apologize for the inconvenience this caused. We appreciate you bringing this to our attention and will be sharing your feedback with our team to review our policies and customer service approach. If you’re open to it, please reach out to us with your order details — we’d like to see if there’s anything we can do to help resolve this for you. Thank you again for your feedback.