NissanPartsDeal.comReviews of nissanpartsdeal.com

Good luck talking with a real person either on the phone or with e-mail because neither works. There is no direct e-mail address and the phone number is all automated with NO option to talk with a real person. Their automated AI is just as stupid as most AI's doing this job.

I had an awful experience with NissanPartsDeal.com that took over a month of constant fighting to semi-resolve. I ordered a part, and while the exterior box had the correct part number on it, the physical item inside was completely wrong. I sent several emails with my order number and layout details, but received zero responses. When I tried calling their phone number, a recording told me to use their live chat. The live chat feature is a nightmare. It is incredibly slow, and agents act like they are juggling too many cases. At one point, after waiting several minutes in silence, I typed "hello?" and the agent responded, "wait a sec." which is very unprofessional. They repeatedly stalled the process. They demanded more and more photos—I sent at least 12 images—only for them to claim they needed even more. After days of waiting, they finally issued an RMA, but falsely listed the reason as "customer did not need the part," sticking me with return shipping costs and a 20% restocking fee for their mistake. I had to battle through live chat again to get them to correct the RMA reason and send a prepaid label. I explicitly told the chat agent, replied via email, and enclosed a physical letter inside the return box stating: DO NOT REFUND ME, JUST SEND THE CORRECT PART. Yesterday, after 30+ days of dealing with this, they ignored my instructions and just refunded my card anyway. Now I am back at square one without the car part I need. Avoid this company if you want reliable customer service or correct orders.

They cancelled my order didn't say anything and to top it off charged me twice. Not happy, don't waste your time, you'll just get ripped off.

Horrible customer service. Live chat option is not helpful, all AI. Faulty part, dealership had to remove defective MAF sensor. Engine failure as soon as brand new NissanPartsDeal part was installed. NissanPartsDeal took weeks to give me an RMA, even with service documentation from my Nissan dealer. Now they’re telling me they’re replacing the part, not refunding. I have spent hours and hours trying to return this part. I will never use this company again or recommended it. No customer service Support. From the start they never took responsibility for their defective part. They do nothing to help you out if their parts are defective. It’s not worth it for the expense of the parts. You’re better off dealing directly with your dealership. Why would anyone want a replacement part, when the original brand new part has caused nothing but headaches from this company.

They never reply to issues you have with your orders

Returning an item with this company is like the sobriety test in The Man With Two Brains (Steve Martin) Everytime you answer a question after you send a request for a RMA for the return, they send more questions. I have been trying to send back the wrong parts for 3 weeks now. Waiting for the next question they ask. Update: Now they will only let me return parts that are over $8.00 they say. None of my parts were under $8.00. Insane. Of course they make you pay return shipping even though their website description was inaccurate on part fitment. There are plenty of OE Nissan part websites to choose from, don't make the mistake I made and chose this one.

I will never order from Nissanpartsdeals ever again. Their shipping team is phenomenal, I recieved my product in a timely fashion. Nissanpartsdeals employs some of the most rude, unhelpful, customer service agents. After being placed with TWO agents with a negative attitude looking for further information on an item, I will never spend my money here again.

Denied a return on an unopened part within the return window. I asked for an exception to be made, I was told one would be made, then the exception was denied a few days later. Joke of a company to deal with, if you're expecting a dealership-equivalent experience for OEM parts, make sure you buy the right one, they won't take it back if you make a mistake.