NgicReviews of ngic.com

If there were subzero stars that's what they would get. If you are insured by or considering NGIC (National General Insurance Company), you need to be a fully informed consumer. I will never know whether the sudden illness and unexpected, untimely death of my previously healthy 8-year-old dog was impacted by my inability to secure transportation to the hospital for over eight hours due to the lack of a pet-friendly Uber—circumstances directly and needlessly created by National General Insurance Company (NGIC)'s unlawful refusal to authorize payment for repairs they authorized and were responsible for, after the work was completed which forced the repair shop to hold my car hostage for 5 days (not the shops fault). I will carry that uncertainty, along with the grief and frustration, for the rest of my life. What I do know with certainty is that I should never have been placed in that position—no one should be—and certainly not as the not–at-fault party, on top of an already stressful situation. The final straw unlawful act of incompetence was after 10+ weeks of errors miscommunications needless delays and mishandling of the claim from the very beginning. Be clear in understanding that this was not an “accident.” Video evidence, the police report, and the issuance of multiple warrants against the at‑fault driver once identified establish that the conduct was deliberate and intentional, dangerous and intended at a minimum to intimidate and potentially to cause harm. That is the behavior this company elected to protect, incapacitating my ability to drive to/from work and get my furchild medical attention, while allowing that individual to remain on the road with the foreseeable risk of repeating these actions and causing physical harm to others. The highly recommended, very reputable and well established repair shop staff were audibly and visibly shaken after what they described as the most horrific drawn out back and forth with the meanest most callous and incompetent insurance company representatives (including and especially those in "supervisory" positions) they have ever encountered let alone had to work with in their 50 years of business.

NGIC automatically added person to policy without my authorization. We were not made aware that whenever we moved (which can be several times per year for full time RV'ers) that policy would need to be cancelled and re-written for each new address!! This is unrealistic for full time RV'ers! NGIC refused refund for $200+ in premiums for two months that I had not caught the extreme increase in premiums!