NextWarehouseReviews of nextwarehouse.com

"TERRIBLE company to do business with! I placed an order 4 weeks ago. They still insist that the order has shipped but cannot provide a tracking number or proof of shipment. After waiting 4 weeks for the order to arrive I told them to just cancel the order and refund my money. They said that's not possible until the package gets to me and either refuse it or return it to them. WHAT PACKAGE?! It's been 4 weeks and they still cant even provide a tracking number for it, who knows when if ever it will show up. CRAZY company. AVOID at all costs!!!!"

Received a defective product of which I arranged RMA to return. Its been two weeks and I've received absolutely no response from them whatsoever after shipping the product back. $500 product and I paid $65 to return the product. Absolutely ridiculous and unacceptable, will be filing a dispute for the credit card charge. They are THEIVES DO NOT BUY FROM THEM

Placed an order on NextWarehouse.com and after a couple of weeks I called them about my order. I was told that my order was cancelled due to incorrect pricing on their website. It's only strange that I had been looking at the item for months so it was apparently wrong for months. And I was never emailed or notified about the cancellation and just left to wonder which can put work sensitive matters behind for folks.

They sent me the wrong item which was actually ordered though newegg, returns is taking longer then 2 weeks. RMA shipping label to 4 days to make, Had to wait for it to be shipped back to California, wait another 2 days for newegg to check it in, wait 5 days for nextwarehouse to process calling multiple time, and now im still waiting for the billing dept to submit the credit to my card. NEVER will order from here again. Pay the extra $3 and order it from amazon.

I have ordered an item which took a little longer to ship and deliver than I usually expect. Item, however, ended up being faulty, hence I have requested an RMA, since they won't allow you to ship it back without an RMA.1. They DO NOT provide return shipping label.2. It has been 6 days - still no RMA3. Return form they have on website is incorrect - you must ship item back to a some other address.

On 12/23/2015, I placed an order for two Sandisk 64GB memory cards (item # 1596786) for $99.88 each. At the time of the order, these items were in-stock and payment was made to my credit card, as confirmed by Customer Representative Nigel Grandy ext. 481. However, the items did not ship. A few days later, the items showed "out-of-stock" and Nigel recommended that I do not cancel my order and instead keep my order in the queue to ensure delivery when the items came available. I followed his advice and kept the charge on my credit card for the past four months. A few weeks ago or longer, the items came back into stock as reflected by their webpage showing 300+ items "in-stock". I awaited delivery notification, but did not receive any. So, I called yesterday and spoke to Nigel Grandy and he said the order would be shipped today. Instead, the billing department canceled my order due to the fact the price of the item had changed from $99 to $129. Nigel Grandy stated the price difference as the only fact and reason for my order cancellation despite my having paid for the items and carried the balance on my credit card for the past four months. My desired outcome is to have the items delivered at the price I paid. I am active duty military and stated my active duty status to Nigel, but this did not effect his decision. I am unsure if he or the billing department discriminated against me for my military service.

They require tremendous patience with their customer service. I went back and forth with them for 6 weeks to try to get the correct parts I needed for their "new" product. The company sent out 4 different packages. At the end of it, they wanted more time to get it right. And when I said that I wanted to return them, they told me that I had to pay the shipping since the products were not damaged and that they would charge me a $7 restocking fee because part of the product worked. Ridiculous!! This is a horrible example of customer service. They should pay for the shipping and not charge a restocking fee since the product was not entirely useable. Also, I think 6 weeks and 4 attempts is more than enough tries to fix the situation. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!!

This company is a joke. Worst Internet company I have ever used and will definitely NEVER use them again. They were very quick to charge my credit card before they even shipped the order which is a definite violation of credit card rules. I called 3 times times after this charge appeared on my credit card and eventually they told me that the order had not shipped and they had no idea when it would ship so I canceled my order. Three hours after I canceled the order I received info from them that they just shipped my order. It took another week to arrive and I promptly refused the delivery since I canceled it. It then took 2 more weeks to credit my card and of course I still paid for the shipping