NextWarehouseReviews of nextwarehouse.com

Absolutely the WORST service I've experience as a purchaser for my company. I do NOT recommend dealing with them. I had a minor issue that I thought could be easily remedied, they just shipped the wrong part. I returned it without any issue; after 6 weeks waiting for the replacement part, it never arrived. When trying to resolve it, rather than just send the part or send 2 of the individual parts (it was a 2 pack), both of which showed were in stock, they refused - it was advertised on their web site at that time at a higher price. My conclusion: Prices went up and they decided not to honor my purchase and now I have to wait, who know how long, for a refund -can't refund/comp me for my 6 weeks wait though, pity, thanks Gary!

Disgusting Company. Kept stringing me for two weeks and did not ship the product, but kept posting on their website that the package was sent out. Buyer beware!

As a nurse, I am well aware of the issues related to remote work and delays in shipping. However, I have NEVER received such poor customer service. I placed an order in May which should have shipped in a fairly timely manner. I received an email stating that if I had not received the item, that I should contact NextWarehouse. I did so and was told that the item was on backorder but that they should be receiving a shipment by the 13th. Today is the 18th and I received another email stating that if I did not receive the shipment, I should contact NextWarehouse. I had the unfortunate luck to reach the same "customer service" representative as I had previously. She informed me that she had already spoken with me this month and that the item was on back order and, basically, that I was wasting her time. I informed her that I was only contacting them as I was instructed to do so in an email sent from them to me. I did, of course, cancel my order. I am frustrated that when I placed the order I was not informed about the long wait or backorder status. However, I am much more frustrated with the VERY POOR customer service I received. Even if this company had the best prices and had what I needed in stock, I would never order anything from them again.

Be careful purchasing from this company (Nextwarehouse). I bought a printer cable from them that had an intermittent short. I am expected to pay shipping for return, which is more than the product cost, with no guarantee that I will be refunded. Not only am I out the cost of the produce and shipping, but I also lost 10 days of productivity on a project and three phone calls to the company.

Definite scam artists! Ordered a product thru Amazon. They shipped the product to another address in another state and then played “stupid”. Don’t waste your time with this company. It’s obvious from all the reviews they aren’t to be trusted.

I have decided to give this retailer a shot since you won't know until you try right? Oh boy... I was so wrong. Out of my whole PC parts shopping here is my ranking of the online stores I have shop at Bestbuy, Walmart, Amazon and lastly...Nextwarehouse. I have orders a PSU from them and there was no confirmation of shipment after 2-3 days. I tried to reaching to them through phone but no luck. Set them an email and it was they said my order would be pushed back about 5 day. Since there is a crisis with Covid I gave them the best benefit of doubt with optimism so I was willing to wait. On the given day my order was supposed to be shipped it was I was notified that my order was pushed back another 10 days. I decided to cancel the order. Turns out these price gouging people increased the price of the item by 30%. TLDR -Overpriced items -Terrible delivery times

These scammers do not earn 1 star, but you cannot post without at least 1 star. I'm not going to take the time to write the details as it takes too long. Just Know: Their business attitude is Sell ONLY do not permit merchandise return. It is outgoing only.... I made a mistake by not searching the reviews. I didn't realize the reputation was 1 star BAD I was naïve to assume that the company was honest. Avoid any dealings with these crooks.

I wish I had read these reviews first. Here's my experience. Overall experience with this seller was awful. I placed the order on 1/20/2020 and received an invoice from PayPal same day. I also received an order confirmation from the vendor same day. On February 17 (nearly a month later), i received notification that the order had been shipped. On February 20, when I had not received the shipment, I checked the tracking status using FedEx tracking number provided; FedEx.com showed the item delivered Tuesday 2/18/2020 at 12:59 pm to Smyrna, TN. I do not know anyone in Smyrna, TN, and my shipping address was clearly indicated on my invoice and order confirmation (Omaha, NE). I called customer service (877-235-6628) on 2/20 and got no answer during business hours! I left a voice mail with all of my contact details and did not receive a call back. Instead, I received five emails that night with the exact same shipment notification details. I also sent an email to yjuan at NextWarehouse, the email address provided in my order confirmation. I have not received any response from this person. On 2/22/2020, I filled out an online form at nextwarehouse.com to alert them that my order was never received. I finally heard from someone who told me I got the wrong tracking information. The product was then shipped and received a few days later. However, they sent the wrong product. I ordered a US English keyboard and got a French language keyboard (characters are different, etc.). I have proof of the product description when I ordered that shows they advertised and sold the US English keyboard. I got in touch with Gary at NextWarehouse. Gary proceeded to argue with me and asked for pictures of the box that the product came in to try to prove that the part number I ordered was the same as the part number I received. He tried to tell me that the manufacturer (Lenovo) shipped the wrong product and that it was their fault, so NextWarehouse shouldn't be held accountable. When I finally convinced him that his company is responsible for the resale -- not the manufacturer -- he agreed to refund me the purchase price. He gave me only four days to return the product in order to get a refund; ironic that I, as the customer, have to act more quickly than the retailer. Nice double standard. I shipped the product back for $30 (about 35% the cost of the product) on 3/11/20. I finally got a refund for the product on 4/3/20, but only after asking again. I am asking to be reimbursed for the $30 in charges I incurred to return the wrong merchandise they sent. Gary refuses to reimburse me for the cost. At this point, I have no product nearly three months later, have spent hours of my time addressing this, and am out $30.77 of my own money in the process. Never, ever do business with these scam artists.