NexTraqReviews of nextraq.com

Support is slow and largely unhelpful. Product does not verify addresses, yet uses GogleMap to navigate with largely unverified addresses. No way to bulk update addresses. Waiting for over a week for the team that can integrate with our ERP to get back to me. Tickets get routed to the wrong group. People are rarely at their desks. Product only supports 25 stops per route. Features that are important to our company are not important to Nextraq / Michelin Fleet.

Customer service is not a customer service. Hard to get anyone to call you back. Or fix your problem…problem was emailed three times to NexTraq.

I am extremely dissatisfied with this fleet company. It does not justify its cost at all. It takes an unacceptable amount of time for their service representatives to respond, and when they do, their attitude is rude and they show no interest in helping customers. Many times I am left scratching my head on how these people function on a daily basis. I strongly advise against choosing this company- I would not recommend it to anyone.