Server G.
I am very disappointed with my first…
I am very disappointed with my first experience with Nextarray. It looks like you have lost my server with a cost of over $2,500. You reply to tickets very slowly, 3 days I waited for a reply to find the server and still not found, no photos of server and labels. My service is showing /29 block instead of /27 and also bandwidth is showing 100MB instead of 1GB. You have 4 hours to get the photos before I escalate this and I will have to have someone in New York arrive at DC to inspect the server and remove this. I will be looking for a new company for my New York needs also unless you hurry up and resolve this issue. I am very frustrated I live in the UK and you have such slow support. From one very very angry customer!
Response from NextArrayJul 16, 2022
Hello Darren, This was on our 3rd party support team out of NY/NJ. We have since corrected these issues and are now working with a new team that helps support us properly.