NextagReviews of nextag.com

HORRIBLE CUSTOMER SERVICE!!! As a merchant listing our products online with Nextag I am appalled with their customer service. They deactivated 3 of our shopping feeds without ever contacting us. NO EMAIL! NO PHONE CALL! And this happened a week before Thanksgiving, the busiest shopping time of the year. We called multiple times but the only number listed is a call service number. We left several voicemails and never got a call back! We have been a merchant with Nextag for a long time so I was able to find a very old phone number which an engineer picked up. He told me to call the 1-800 call service line. I asked him to send me to someone in customer service, and he told me again to dial the 1-800 line. I asked him for anyone else and he said he didn't know anyone else at the company at all. He honestly told me he knew no one else that worked at the company with him. They finally emailed us back after I clearly asked for a call not an email. Their email gave us three very generic tips to get our feeds back live, none which are guaranteed to work. This is the worst customer service experience I have encountered as an online merchant. I am not a fan of writing negative reviews but they left me no choice. I understand they are probably cutting back because they are scared of the new Google Shopping but customer service is not the place to cut back. It's clear they have moved all their staff to India and only reply via email. It is outrageous that we spend the money we do with them every month and don't have a representative to deal with. I hope Google Shopping puts them out of business. It is actually easier to get a hold of someone at Google on the phone, and that is saying something. If you are a merchant looking to list your products with Nextag you better think twice.

was not what I expected and tryed to get in touch with company to no avail. ended up sending back to sender and I am sure I will not get full credit. very bad transaction and would not deal with seller and would tell anyone not to deal with them.

As an advertising merchant with $20k-$50k monthly budget on nextag alone I am frustrated with the Customer Service or the total lack of it. I sent out 3 messages to them and they responded on day 10 saying they are looking into the matter and it has been 2 weeks since then. I have lost faith in their management. I know very smart employees (ex-colleagues) who worked here but the senior management is quite poor.

Ordered software from Nextag site. Nextag vendor "digitsee" sent me a link to the wrong software. Despite numerous attempts to reach Nextag by phone, email, 'satisfaction survey,' I had no response. Digitsee does not even make a pretense of accepting calls. I was forced to cancel my credit card for fear of fraud.

Fraudulent Nextag charges on my credit card totaling over $1000 - could not contact someone at Nextag to discuss. Bad customer service. Bad.

Ordered a gas grill from one of thier stores (the culinary outlet) never received item and later found out the company was a scam

i bought a TV from a nextag "trusted seller" and had a terrible experience. posted a seller review before receiving the tv after having so many problems already. wrote a second review after receiving the tv that was not in factory packaging condition ( guess an open box item ). nextag posted my first review and send an e-mail asking to provide my e-mail to the seller ( otherwise my review would be taken off ). I asked nextag to take the first review off and replace it with the second one. they took the first off but never posted the second one. contacted nextag several times with no success. saw other negative reviews about the seller that also disappeared shortly. looks like nextag is supporting certain sellers by not posting negative reviews. googled the seller and found many similar bad revies on the internet and even open compalints with the BBB. only on nextag this seller ( powersellersnyc ) is posted as "trusted seller" with 5 stars and only 1 negative review. do not trust the seller reviews on nextag!!