The New York TimesReviews of newyorktimes.com

I am now receiving three to five spam emails, all with "NYTDIRECT" in the sender's address. This has to stop. I canceled my subscription and it continues. I did not select for them to sell my name to anyone and they do it unlawfully every single day. Subscribe only if you want to receive SPAM every day.

Online-"Abo" für €2 ist wertlos, Kündigung wird unmöglich gemacht.

Can I give 0 stars? This is the worst customer service I have ever experienced. Had a subscription, wanted to add a Sunday paper. It has been a week now of back and forth talking to about 10 different people, none of whom seem to understand anything about how to do anything. They have now completely screwed up my account and removed access to things I had access to before. Truly the worst experience and biggest time waster ever!!! It's really appalling and I hope NYTimes reads these and understands that they need to fix this if they actually want to keep subscribers.

So many fakes news, I hope they resolve this thing before it get worst.

As others have said, the customer service really is appalling. You’d think a traditional media institution like the New York Times would put some effort into retaining customers but they couldn’t care less. So first things first: tried to cancel my subscription to their crossword puzzle access about a year ago via the ‘my account’ page on their site. Turns out it never went through and they continued to charge me. Tried again recently. Guess what? Website STILL glitching and attempting to cancel via the ‘cancel my subscription’ button still doesn’t work (which seems mighty suspicious to me - you’re telling me it’s a year and probably several thousand complaints later and you still haven’t fixed this fairly basic self-service function?). When I then contacted them via customer service about cancelling and renumeration for all the extra charges due to their faulty cancellation system, they did the ol’ “are you suuuure you want to cancel?” and every time I said yes it was another “but are you REALLY sure?”. It was like a sick game of tug of war - a real time waster. Finally got it cancelled with zero renumeration. Website is still faulty. Have cancelled all my subscriptions with them now because this kind of behaviour is super suspicious, and I’m just not willing to support it.

The customer service is TERRIBLE! I’ve been deigned access since late May. It allows me to log in but no access. Multiple emails and phone calls have gotten me NOWHERE. Very frustrating. Love the paper but customer service sucks!!!!

How low will you people go to bash a sitting President for your own profit. No longer worth the read.

I’m desperately trying to cancel my subscription but no chance. The chat is non responsive. The hotline is non responsive. I was trying to call with 3 different phones simultaneously. All of them were apparently 7th in line. How is this possible? It feels like scam. I’m furious and will ask Amex to book my money back and deal with them. Why do they ruin their reputation with such poor behavior? Sad.