The New York TimesReviews of newyorktimes.com

Impossible to deal with. “Your subscription has expired. Resubscribe here” followed by “you are already a subscriber.” Their alleged “customer care” will only deal with you over the phone. “So we can securely take your credit card information.” Last year my phone call with them ended up with “All access” PLUS multiple separate subscriptions to “games” and “cooking.” Calls with “Customer We Don’t Even Pretend to Care” never straightened it out. Complete indifference.

Subscription cancellation is impossible, I cancelled months ago and they're still charging me. Customer service is abysmal. I expect better for such a solid newspaper. Get your act together NYtimes.

The new sport section is a joke. Sad decline. Remember the talented Red Smith and his well constructed articles. Now it is all AI and the very limited info is at least two days late. I will cancel my subscription. Very sad decline.

I have been an online NYT subscriber for 3.5 years and discovered recently that I have been been billed by the NYT for a duplicate subscription for almost 3 years of that time. I only discovered the double-billing accidentally when going through my bank transactions with a fine-tooth comb. After investigating, I discovered that at some point when renewing what I thought was supposed to be an annual subscription, I used my Iphone which created the duplicate account through Apple using a relay email address. When I brought this to the attention of customer service, I was told that their policy only allowed a refund of the last 2 billing cycles (out of 3 years). I escalated to the billing department who came back with the same claim accompanied by a condescending paragraph about how to use the private relay email feature with links to apple support and the NYT Terms of Sale. Legally, I have no doubt I am screwed - I am just shocked that they would be cheap as to exploit a technical loophole that allowed the creation of a duplicate account and pass on the cost to the consumer. Further, that they would be so extraordinarily unhelpful as to cite their policy in the process of defrauding a loyal subscriber of 3.5 years.... and so shortsighted. I value the content and the journalism, but not enough to tolerate this bs.

Scam Subscription business model. Shame on an otherwise great newspaper. Like the other members on here, I had the free trial in 2021. I canceled it yet getting charged since. Customer service is silent, no replies at all. ... a scam.

Distorted reporting by biased reporters. Sometimes, under pressure, “corrections” are published but oftentimes they are not. I just saw that a correspondent in Gaza has a history of praising hitler yet is permitted to report on the conflict there. If this isn’t irresponsible journalism I don’t know what is.

Cancellation in germany is unpossible All phone numbers are running dad At your login you can only upgrade but not cancel So only block payment is the chsnce to get out Good content but bad business model

I have been a subscriber for 10 years to your Sunday paper édition and daily News récap sent via e-mail. 3 months ago, My email address was blocked so I no longer received the daily News reap via e-mail. I called in April/May to complain about thé problem. Your customer care assistant said he would restore thé service. After a month, I was still not receiving the letter. In June U called again. Thé assistant said she would rectifie my the problem. Once again nothing changed. Today, I called again. Once again , thé assistant said he would rectify the problem! I then asked, is there a way I can see this subscription on the NY Times. Thé assistant could not answer. So. I asked for a supervisor. Thé supervisor then asked thé name of the daily newsletter I was no longer receiving. I did not know the name, as I had been receiving It for 10 years without any problem. Finally, I realized that there were many newsletters and review the list to see which one It was. I have now checked one that seems to be thé correct. Why this newsletter had been un checked I do not know ?? In conclusion, why is It up to thé End user to know your many options. Your customer service should be better trained !!!