Storable NewbookReviews of newbook.cloud

What an awful experience. We are new RV Resort owners and signed up for Newbook right as we were getting ready to open. The onboarding experience was AWFUL, but eventually we got the software to a point where it was usable. As we started to bring on additional work campers, we realized that this software was going to just be too complicated to try to teach temporary employees. We decided to make the switch to another software and notified Newbook of our cancellation on May 1st, before a May 13th renewal date. We received no response to the cancellation email and assumed it was processed. Nope…. They auto-renewed us for a year ($15,000) because we were 18 days too late sending our cancellation. I understand that it was buried somewhere in the terms and conditions and I should have double-checked. But good customer-centered service would say to just let us cancel. We paid them over $25,000 for software that was barely usable and had constant issues. I would not recommend them to any other RV Park owners. There are better, easier to use, and less expensive softwares available.

The ease of use: it's not easy at all. Value for money: they held on to our cc money for 3! months, plus fees added up to be 5%!, customer support: horrendous. It's very management and customer unfriendly. We used it one month, lost 4-5k on their fees for a year, yes, they will hound you every other day, will not address any complaints. If I can save one person not choosing this product, from the headaches we went through, it has been worth it.

We switched to Newbook, hoping for a more robust property management system, but the reality has been disappointing. The platform feels like software from the 90s—clunky, overly complex, and visually outdated. While it’s packed with features, it’s simply too big and difficult to navigate for small to mid-sized operations without a full-time reservations team. There are constant issues with taxes being applied incorrectly, often showing up on top of rates instead of being included, which has led to confusion and manual fixes. OTA integration is unstable—now and then, listings unsync, and availability or rates don’t push correctly, which requires us to double-check everything manually. The most frustrating part is the support. While some agents are helpful, many tickets go unanswered for weeks or even months—three months is not an exaggeration. There have been multiple instances where their own team didn't know how to resolve an issue or gave conflicting instructions. It’s extremely difficult to rely on a system where the support team lacks full command of the product. In short, Newbook may have potential, but right now it’s more of a burden than a benefit. We’ve had to build extensive workarounds just to make basic operations manageable. Until they streamline the user experience, modernize the interface, and fix reliability and support delays, I can’t recommend it to other small hospitality businesses.

Really good PMS system with high tech features such as channel manager, booking management, live chat, booking engine and more.