New American StoreReviews of newamericanstore.com

I have asked repeatedly for information on my order and have no response at all. I have asked for a refund and still no response. Do not order from them.

I purchased a jacket on Nov. 27th based on a jacket my husband saw on a tv show. It was supposed to be a French rugby team jacket. I emailed them several times asking if I would get it before Christmas, until I finally got a response. They said yes, I would get it by then. On Dec. 21st, I emailed again, I got a response saying it would go out the same day. But to help them with pictures of the patches. Pictures of the patches on the jacket?? What a weird request. I sent them to them. Today, I finally get the package. Comes from Pakistan via DHL. It's Dec. 28th, late. Way after Christmas. Then I open the package and I see a jacket, not the material I was expecting, and not the neck I would've hoped as the pictures they promoted. The patches were iron ons of the low quality photo I sent them. This is unacceptable. I will never order from this company again.