NeurobellaReviews of neuro-bella.com

Response from NeurobellaJul 5, 2026

We completely understand your frustration, and we're truly sorry for the experience you've described. Receiving an order confirmation and shipping notice back to back, with no advance reminder and no window to cancel, is absolutely not the experience we want anyone to have. Your feedback is entirely valid, and you make a fair point about giving customers notice ahead of a renewal. Please note that you are speaking with our management team here, not an automated system. We want to make this right for you directly. Please reach out to our support team as soon as possible with the title URGENT, and a member of our management team will personally step in to review this order, address the charge, and make sure your subscription is fully cancelled so it doesn't happen again. We genuinely value good customer service as much as you do, and we're committed to resolving this for you as quickly as possible. Best Regard

Response from NeurobellaJun 2, 2026

We completely understand your frustration, and we're truly sorry for everything you've described. Being charged when you didn't expect it, not receiving a product, feeling that your emails went unaddressed, and finding the cancellation page impossible to get through is absolutely unacceptable, and not the experience we ever want for anyone. Your concerns are entirely valid. Please note that you are speaking with our management team here, not an automated system, and your request to escalate to senior management is exactly what we want to honour. Please reach out to our support team as soon as possible with the title URGENT, and a senior member of our management team will personally step in to cancel your subscription immediately, stop any further charges, process your refund, and make sure you are fully looked after. We take this extremely seriously and are committed to resolving it for you directly and as quickly as possible. Best Regards

Response from NeurobellaJun 2, 2026

We completely understand your frustration, and we're truly sorry for the experience you've described. Not seeing the results you hoped for, feeling unable to cancel your subscription, and believing your emails went unanswered is absolutely not the experience we ever want for anyone. Your concerns are entirely valid. Please note that you are speaking with our management team here, not an automated system. We want to make this right for you directly. Please reach out to our support team as soon as possible with the title URGENT, and a member of our management team will personally step in to cancel your subscription immediately, stop any further payments, and resolve this for you. We take this seriously and are committed to sorting it out as quickly as possible.

Response from NeurobellaMay 28, 2026

We completely understand your concern, and we want to address this openly and honestly. Trust is everything to us, and we never want anyone to feel uncertain about our company or our product. To clarify, our Trustpilot rating is calculated entirely by Trustpilot's own independent system based on all the reviews we receive — it's not something we control or can adjust. We're committed to full transparency, and we genuinely value every piece of feedback, positive or negative, as it helps us improve. Please note that you are speaking with our management team here, not an automated system. If you have any specific questions or concerns about the product or your experience, we would truly welcome the chance to address them directly. Please reach out to our support team with the title URGENT, and a member of our team will personally assist you. We take your trust seriously and would be glad to earn it.