Gregory W.
I have emailed Neurobella Team many times
I have emailed Neurobella Team many times and you keep billing my bank account for products i have never received NB37203 and NB55180. I have filed to fraudulent charges with my bank today, both for the amount of $101.22. Disputed Fraudulent charges total $202.44 of products never received. I also requesting no future charges to my account and no future products shipped to me, ever. I finely had to request a new debit card from my Financial institution as Neurobella was automatically billing ever month with out mailed out any products. I have turned this over to the Attorney General Office for International Fraud and hired a Attorney for a Lawsuit.
Response from NeurobellaJul 5, 2026
We are deeply concerned to read this, and we take reports of continued billing for undelivered products with the utmost seriousness. You have every right to expect that your requests to stop future charges are honored immediately and without exception. This clearly requires senior review of your full account history — the recurring billing, the shipments for both orders, and your prior correspondence with our team. Please send an email to our support address with the subject line URGENT so a member of our management team can personally review your account, ensure all billing is permanently stopped, and resolve the charges for the undelivered orders. We regret the distress this has caused and want the opportunity to make this right.Best Regards, The Neurobella Customer Care Team