Michael M.
The company lied to me and told me a…
The company lied to me and told me a shipment was in progress when I knew it wasn’t and I tried to cancel the contract and they wouldn’t do it and I finally had to contact my credit card company and then all of a sudden they complied with my wish to cancel my contract. I hadn’t even completed the use of the first shipment and wanted to end my subscription which I didn’t know I had one to begin with I would not suggest dealing with this company.
Response from NeurobellaSep 16, 2026
We’re truly sorry for the frustration and confusion this experience caused. We understand how concerning it must have been to feel unsure about your shipment and subscription. For clarity, we offer both one-time purchases and a subscription option, so customers can choose what works best for them. Subscription orders are processed according to the selected schedule to ensure shipments are sent out in a timely manner. We’re glad our team was able to stop the shipment, issue your refund, and resolve the situation for you. If you need any further clarification about your order or subscription, please don’t hesitate to reach out to us. We’re always happy to help! Warm Regards, Neurobella Support Team