Alicia
Awful awful experience
Awful awful experience, still ongoing. I found it nearly impossible to stop my subscription, it took months of unanswered emails until finally I got a reply, and only when I threatened to report them to a consumer watchdog. Now I am trying to return the many many unwanted supplements that they sent to me during this time and, surprise surprise, again no answers to any of my messages or emails. It makes me doubt the quality of the whole company and I will never buy from them again. NEUROBELLA PLEASE RESPOND, IT SEEMS YOU ONLY DO WHEN YOUR REPUTATION IS AT RISK
Response from NeurobellaOct 14, 2026
We sincerely apologize for the frustration and inconvenience you've experienced. This is certainly not the level of service we strive to provide, and we understand how upsetting it must have been to wait so long for responses while trying to cancel your subscription and resolve the issue with the unwanted deliveries. We'd like the opportunity to review your case and help address the outstanding return request. Please contact our support team with the subject line URGENT - TRUST PILOT so we can prioritize your concerns and work toward a resolution. Thank you for bringing this to our attention. Warmly, Neurobella Support Team