JT
Overpriced, Underdelivered & Completely Dishonest — Avoid
I am paying an extraordinary premium for what NetJets markets as a seamless, white-glove aviation experience. What I actually receive is an embarrassing, dysfunctional circus of incompetence, deflection, and outright dishonesty. When something goes wrong — and with NetJets, it goes wrong constantly — you are immediately thrown into a black hole of customer service representatives who have clearly never read your file, don't communicate with each other, and specialize in crafting long, impressive-sounding responses that answer absolutely nothing. I have been bounced between so many "account managers" that I've lost count. Each one apologizes profusely, promises resolution, and then disappears or says something factually incorrect. **The dishonesty is what truly sets NetJets apart.** Not the good kind of standing out — the kind where you can watch a company gaslight you in real time, in writing, while charging you a fortune for the privilege. Most recently, our aircraft sat on the ground for over 12 hours at our departure airport. We requested an earlier departure. Simple request. NetJets' response? A rambling, incoherent explanation invoking phantom mechanical concerns for a plane that had landed without incident and was sitting idle. When I pointed out the obvious logical flaws, they sent another long non-answer. Then another. The responses get wordier and less credible with each escalation. **Now let's talk about technology — because this is where NetJets truly exposes itself as a relic.** For a company operating at this price point, the in-flight internet is an absolute joke. We are talking connectivity that would embarrass a budget airline. In 2026, when professionals and executives depend on reliable internet to conduct business at 40,000 feet — the entire value proposition of private aviation — NetJets delivers something closer to a 2005 hotel lobby WiFi experience. Patchy. Slow. Unreliable. Completely unacceptable. But the technology failures don't stop at the aircraft door. From a systems and customer experience standpoint, NetJets is operating like a company that peaked a decade ago and has been coasting ever since. There is no excuse for a company of this size and this price point to be this far behind. They are not leading private aviation — they are barely keeping up with it. **This is a company that:** - Cycles you through endless representatives to exhaust you into giving up - Provides explanations that collapse under the slightest scrutiny - Treats legitimate, documented complaints as inconveniences to be managed rather than problems to be solved - Delivers in-flight connectivity so poor it undermines the core reason executives choose private aviation - Has fallen embarrassingly behind competitors on technology, communication tools, and the overall client experience - Relies on the fact that you're contractually locked in and has zero incentive to actually perform The product being sold is peace of mind, reliability, and a best-in-class experience. What is actually delivered is stress, wasted time, mediocre technology, and the sinking feeling that you've been completely taken advantage of. NetJets likes to trade on its reputation and its Berkshire Hathaway association as if that alone justifies the price tag. It does not. Reputation without execution is just marketing. Save your money. Save your sanity.