Net32Reviews of net32.com

Response from Net32Sep 25, 2024

Hello, Thank you for your feedback! We understand your disappointment with receiving the incorrect color. While the color is listed as “universal” on the product detail page, we understand that you were expecting a transparent option. We offer a 30-day money-back guarantee, so if you’d like to return the item, we’d be happy to process a refund for you. Please reach out to our customer service team, and they will assist you with the return process. We’re glad to hear that you found our shipping fast!

Response from Net32Sep 25, 2024

Hello Seran, We are deeply sorry to hear about the broken case of X-ray films and the injury it caused to your staff. This is certainly not the experience we want for our customers, and we take this matter very seriously. Please know that we are investigating this issue urgently to prevent such incidents in the future. A member of our team will be reaching out to you shortly to discuss this matter further and ensure all your concerns are addressed.

Response from Net32Sep 6, 2024

Hello Keerthi, We understand your frustration about the backorder and appreciate you bringing this to our attention. We strive to provide timely delivery and apologize for the inconvenience this has caused.

Response from Net32Sep 4, 2024

Hello, We appreciate you taking the time to share your feedback. We understand your frustration with the shipping charges and the delivery process. We're always working to improve our customer experience and will consider your comments as we continue to do so. Should you have any questions or concerns, please don't hesitate to reach out to us at [email protected] or (800) 517-1997.

Response from Net32Aug 29, 2024

Hello Osamu, Thank you for your feedback. We apologize for the inconvenience you’ve experienced with our delivery times and return process. We understand how frustrating it can be to wait longer for your items and to deal with defective products. We are pleased to inform you that once the issue was reported on 8/23 and the requested pictures were provided on 8/27, we were able to issue a refund on the same day, 8/27. We are actively working to improve our shipping times to ensure faster delivery. Your feedback is invaluable in helping us enhance our services.

Response from Net32Aug 29, 2024

Hello Dr. Robert, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the compatibility issue with the handpieces. We understand how frustrating this must be, especially given the importance of having the right equipment. We are currently working with our vendors to find a solution that will work with your Kavo electric setup. Additionally, we can provide you with a prepaid label to return the product. Should you have any questions or concerns, please don't hesitate to reach out to us at [email protected] or (800) 517-1997.

Response from Net32Aug 8, 2024

Hi Imad, Thank you for your feedback on the Fuji+ cement. We sincerely apologize for any inconvenience caused by the expiration date issue. We understand how crucial it is to have all the necessary details when making a purchase, and we'll ensure this information is communicated more clearly going forward. Our team will be in touch to assist you and provide guidance on where to locate the expiration date in the future. We appreciate your understanding and patience. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to our customer service team at [email protected] or (800) 517-1997.

Response from Net32Aug 8, 2024

Hello DG. Thank you for your feedback. We regret to hear that your purchase did not meet your expectations. Please be assured that we offer a 30-day money-back guarantee to ensure your satisfaction. Should you wish to proceed with a return or require any assistance, please don't hesitate to reach out to us at [email protected] or (800) 517-1997.