Net32Reviews of net32.com

Response from Net32Jan 19, 2026

Hello APlus, We’re sorry to hear about your experience and understand your frustration. Our team has sent you a prepaid return label so you can send the items back, and once they’re received, a full refund will be issued. We’ll continue to monitor this to ensure everything is completed smoothly. If you need anything further, our support team is here to help.

Response from Net32Dec 22, 2025

Hello Beth, We appreciate you taking the time to share your experience. We're sorry to hear about the issues with the delivery, especially the damaged box and leaking contents. We'll investigate this with the shipping provider to prevent similar problems in the future. Your feedback is valuable as we look for ways to improve our service. Our team will be reaching out directly to see how we can make this right.

Response from Net32Dec 22, 2025

Hello James, We regret that the bottle arrived open, causing spillage inside the box. This is certainly not the experience we want for our customers. We will make sure this issue is resolved as quickly as possible. Thank you for bringing this to our attention.

Response from Net32Dec 2, 2025

Hello Giancarlo, Thank you for sharing this feedback with us. We understand how important reliable delivery timing is, especially when you’re frequently on the move. I’m sorry to hear that this is the second time your order arrived later than expected. Net32 is actively working with our vendors to improve delivery estimates, but carrier handling times can vary and, on occasion, may be longer than the vendor anticipates. We’ll take this into account as we continue refining our processes to better support customers with dynamic shipping needs.

Response from Net32Nov 24, 2025

Hello Ed, Thank you for sharing your experience. We’re sorry to hear that your package wasn’t delivered to the location you requested and was left exposed to the rain. We’re glad the items were protected, but the condition of the box should never have been an issue. We appreciate you letting us know, and we will review this to help prevent it from happening again.

Response from Net32Oct 14, 2025

Hello Azita, We appreciate you sharing this with us. We're sorry the tip's thickness wasn't what you expected and that it did not meet your needs. We offer a 30-day money-back guarantee. Please contact our support team at (800) 517-1997, and we’ll assist you with the process.

Response from Net32Oct 14, 2025

Hello Armando, Thank you for your feedback. We’re sorry the items you were looking for were not in stock. Please reach out to our team at (800) 517-1997, and we’ll be happy to help you find an alternative product in the meantime.

Response from Net32Sep 17, 2025

Hello Ramona, Thank you for bringing this to our attention. We’re glad to hear your order still made it to you, but we understand how concerning an incomplete address can be. We’ve gone ahead and updated the address on your account to help ensure smooth deliveries moving forward.