Net32Reviews of net32.com

Response from Net32Apr 27, 2022

Hello Dolores and thank you for your review. We are very sorry to hear about this and your experience with net32. It appears that the missing product was shipped from the vendor in a separate shipment.  An email with a tracking number has been sent out to you.  The tracking shows an expected delivery date of April 30. Thank you for your patience and please feel free to reach out to us as we would be more than happy to help!

Response from Net32Jan 25, 2022

Hello Conrad. We are saddened to hear that you did not have a great experience with net32. In reviewing your order, we see that you did request a refund outside the 30-day guarantee policy. We value our customers and it seems that the complaint is on the policy rather the service. We apologize again and hope that we will have the opportunity to help you in the future.

Response from Net32Nov 17, 2021

Hello, and thank you for your review! Your feedback is very important to us and we are want to make sure you receive the best service. We are very sorry to hear about this issue with your order. In reviewing your recent order, we are not seeing any missing products. A customer service rep will be reaching out to you to ensure that your concerns are addressed and correct any errors. Thank you.

Response from Net32Nov 15, 2021

Hello P. Thank you for the feedback. We are very sorry to hear this. Our goal is for our customers to receive the best service possible and we will continue to work to deliver on this promise. Customer Loyalty Supervisor will reach out to you to see if we can assist in any way.

Response from Net32Nov 15, 2021

Hello Robert.Thank you for your review and we value your feedback. We apologize for your issue and have reviewed your order. It appears emails were sent to the address we have on file regarding your orders but no response was received. Please know, sometimes emails are re-directed to your spam inbox. One of our customer care agents will reach out to you to ensure that you are set up to receive our emails.

Response from Net32Nov 12, 2021

Hello Hugh and thank you for your review! We are very sorry to hear about this issue with your orders. Please know, we are actively working hard to try to better the shipping process and ensure that more proactive messaging updates are sent. As far as the wrong product shipped, please know, we offer a 30-day Money Back Guarantee to ensure our customer's satisfaction. One of our customer service reps will reach out to assist you with the process. Thank you for your feedback.

Response from Net32Nov 10, 2021

Hello Dr. Ledwitz and thank you for your review. We apologize that you received the wrong size gloves. You may, however, return them. We offer a 30-day money back guarantee that is outside our vendors' policy (https://www.net32.com/guarantee). One of our customer service reps will reach out to assist you with the process. While we are online based, we do offer full customer service during our business hours and want to ensure you are happy.

Response from Net32Nov 1, 2021

Hello William and thank you for your review. We apologize that you were sent the wrong color product as your original color selection was out of stock. It appears that we have reached out to your office to have a refund issued. Thank you for your feedback.