Neon.shopReviews of neon.shop

Absolutely amazing experience from start to finish! I placed my order with Neon Shop and received exactly what I ordered. My design was a little tricky, but the finished sign turned out awesome honestly, even better than I expected! I’m extremely happy with how it looks. The team was great, and the customer service was excellent throughout the process. I had a really smooth experience and would definitely order from Neon Shop again. Highly recommend them if you’re looking for a custom neon sign!

I ordered a custom 40” x 25” Light Pink sign after extensive email correspondence confirming both the size and color. What arrived measured approximately 34” x 20”, even when measured using the method and endpoints Neon.Shop later instructed me to use. When I raised the size issue, Neon.Shop maintained that the sign was 40” x 25” because their design/CDR file showed those dimensions. A design file labeled 40” x 25” does not change the actual dimensions of the physical sign delivered. The color was also wrong. Before ordering, I provided a specific Light Pink reference image and asked whether my sign would be that exact color. I was told in writing that it would. The sign I received was Hot Pink, not the Light Pink color that had been confirmed. Despite these issues, Neon.Shop declined my request for a full refund and offered only a 20% refund. I have now had to dispute the charge through my credit card company. This was a $448 custom purchase, and I relied on the specifications confirmed to me in writing. I would not order from this company again.

Helpful from the very beginning with sizes and pricing. The neon was delivered in perfect shape and exactly what I had imagined. Looks great! And very easy to setup with the included video of how to hang it.

Outstanding customer service: efficient. I had a question regarding delivery; immediate response from the representative. This is second order and will certainly order again.