Nen CultureReviews of nenculture.shop

Ordered a hoodie for my son for a birthday gift. The size was way too small and quality horrible so asked for a refund. They wouldn’t offer refund so asked for larger size. After paying to return it to Spain from UK with tracking they confirmed receipt and said new one was sent. Almost 5 months later I still don’t have it. Just emails from customer service to say they’re checking the tracking. Don’t buy from this company- absolute rip off.

Terrible customer service. Placed an order, the sizing was wrong and as soon as I proved it with pictures customer service said they would resend in proper sizes. It's been about two months and they just ignore my emails asking for tracking information or simply just confirming its been shipped.

Its been 5 mounth since i return my t-shirt (poor quality) and no refund, i paid for the return, i send a lot and a lot of mails and dm on instagram they alwas say that they will keep me in touch

HORRIBLE EXPERIENCE. Absolutely do not order. The sizing is off, material is horrible and you have to pay for return (20€ from germany to spain). The customer service takes weeks to answer. If you want anime clothes,just order from Wish or Aliexpress, at least it's more trustable.

Ordered a hoodie 6 months ago, never received it. They said they'd give me a refund, then they switched it up saying they'd send another parcel. I refused, demanding my refund and this was their response: Hello there, Thank you for your reply. I'll pass on your request. Thank you for your patience. Kind Regards, Lorena Custom Support Team Nen Culture Terrible support. I wouldn't recommend it. UPDATE: I got my refund, it only took me posting a story about it on my 70K IG account.

I ordered twice. Once a cotton t-shirt. Nothing wrong with that one. The second order was more than disappointing. Three hoodies made of very poor quality fabric. Pilling extremely after 2 careful washes and fading print after only 4 washes. Bad quality. No real response after my critics and no solution from the customer service. Do not buy. Waste of money and bad customer service.

Never ever order from this site, i repeat do not order! Never got my item, told them i wanted a replacement and they said that was fine. Didn't hear back from them for like 2 months so i messaged them again and said i wanted a refund and they said fine and then Didn't hear from them for about 2 months again. Got a message from the supposed "CEO" of the company on IG and the message said " I'm the CEO, what happened. ". No wanting to help, no sorry, nothing. Absolutely disgusting behaviour, they have read all my messages and are now choosing to ignore me. Absolute scum bags, cheesy lil rats who deserve nothing what so ever.

Do not order from this site, I received the items they did take some time as they came from china but I was happy to wait until I received the order. Everything came but the quality is bad and cheap. The fitting is not great and I explained to Lorena that I wanted a refund, sent my items back and I’ve been waiting almost 2 weeks with no reply. I’ve raised the issue with my credit card company and will be taking it further. I’ll even take it to small claims court if I have to as I spent a lot of money. Future note to my self to only buy one item and if it’s terrible take it as a loss!