NeluxReviews of neluxcosmetics.com

Response from NeluxJan 27, 2026

Hi, We’re sorry to hear about your frustration and appreciate you bringing this to our attention. We would like to clarify that Nelux is a legitimate brand and that we always aim to respond to customer inquiries as quickly as possible. International orders can occasionally experience delays due to customs processing or carrier issues, especially during high-volume periods. That said, we would absolutely like to review your case and ensure your order is properly resolved. We kindly ask you to contact us directly at [email protected] with your order number or the email used at checkout, so we can locate your order, check the tracking status, and assist you immediately. We are committed to making sure every customer receives their order or an appropriate solution. Kind regards, Nelux Team

Response from NeluxJan 27, 2026

Hi, We’re truly sorry to hear how frustrated you feel, and we understand how upsetting it is when an order does not arrive as expected. We would like to clarify that, according to the carrier’s official records, this order was marked as delivered, and as part of our standard procedure, we always provide customers with the proof of delivery supplied directly by the shipping carrier. Once an order is confirmed as delivered by the carrier, we are unfortunately limited in the actions we can take, as the package is no longer under our control. However, this does not mean we dismiss concerns, and we always aim to assist customers within the scope of what is possible. We kindly invite you to contact us again at [email protected] with your order number so we can review the case once more and ensure all delivery details and documentation have been shared with you. Thank you for your understanding.

Response from NeluxSep 24, 2025

Hi Alison, We’re truly sorry to hear about your experience. Our Lip Plumper is formulated with active ingredients designed to create a temporary tingling sensation that enhances volume, but it should never feel painful or cause prolonged discomfort. Please rest assured that product safety and customer satisfaction are our top priorities. We’d love to look into this further and make things right for you and your friend. Could you kindly reach out to us at [email protected] with your order details so our team can assist you directly? Thank you for bringing this to our attention — your feedback helps us continue improving. Best regards, Nelux Team

Response from NeluxOct 15, 2025

We’re truly sorry to hear about your experience, we completely understand how frustrating it can feel when a package doesn’t arrive as expected. 💗 However, we’d like to clarify for future customers reading this: your order was shipped on time and unfortunately got stopped by customs, something that’s entirely outside of our control. When this happens, we always offer to reship the order free of charge. We’re a real brand with thousands of happy customers worldwide 🤍 and we take every concern seriously. If you still haven’t received your replacement, please reach out again and we’ll be more than happy to assist further. — Nelux Team

Response from NeluxJun 4, 2025

Hi Cheryl, We’re truly sorry to hear about your experience with our Lip Plumper. While a tingling or warming sensation is expected due to the active ingredients that stimulate circulation for a fuller effect, the level of discomfort you described is certainly not what we want any of our customers to feel. Everyone’s skin reacts differently, and it sounds like this formula was too intense for you — even without sensitive skin. We genuinely regret that it left such a negative impression and that the results didn’t feel worth it to you. Thank you again for your feedback — it helps us grow and improve. Warmly, Nelux Team

Response from NeluxJun 3, 2025

Hi Lisa, Thank you for your honest feedback, we’re truly sorry to hear that your experience with our Lip Plumper was uncomfortable. Our formula is designed to create a tingling, warming sensation as it stimulates circulation for a fuller look. Reactions can vary depending on individual sensitivity, and it sounds like this product may have been too intense for your skin. We appreciate you giving it a try and would love the chance to make it right, please feel free to reach out to our customer care team at [email protected] so we can assist you directly. Your comfort and satisfaction are very important to us, and we’re always here to help. 💖 — Nelux Team