NeilMed Pharmaceuticals IncReviews of neilmed.com

Cancelaron mi orden

If i could give them a zero.. I would... this company is one of if not the worst place ever to work.. the top administrative people are from India and have zero educstion totally clueless admin people... be aware if you ever interview with them . Act stupid and dumb and don't show them you can do the job or show more intelligence than them.. and you'll get hired on the spot

My order canceled

Do not buy from NeilMed. We bought two bottles of Nasogel through Amazon, and were informed that the product was recalled, and to email NeilMed. After days of emailing with no response, we gave up. We had to Google why the product was recalled and found that it had dangerous bacteria in it. Thank you NeilMed, for nothing. DO NOT BUY FROM THIS COMPANY. They do not stand behind their products.

Negaron mi pedido. Lo cancelaron sin ninguna explicación.

I tried 3 times ordering the products and everytime the order was cancelled. The worst part was when they were charging me more and there was only 1 refund of the 3 orders. I complained via email and got my refund but it was just a horrible experience, had to find the products somewhere else because for some reason that I still don’t know the order always got cancelled.

Like a previous reviewer, I have been happily using NeilMed's products for over 15 years. I placed an order via their website for the first time and it's been the most frustrating experience - the customer service is shockingly bad. - I placed an order and received a dispatch email a few days later (with no tracking information). - 10 days later my delivery had not arrived, so I contacted their support team by email, asking for a tracking reference. They did not respond. - 5 days later I emailed again but still no response. - Finally I've managed to get hold of someone via their online chat today. I was told that there was a supply issue and they would try to dispatch my order in a few days. I was told my original dispatch notification was an auto-generated email and nothing had actually been dispatched. - I was told cancelling and refunding my order would take time as they would need to 'unallocate the order with the shipping team'. - I asked about making a complaint and was told to contact the same email address that has already ignored my emails twice. AVOID AVOID AVOID ordering directly from this company. I have not received my order and I have no confidence that I will get a refund.

I have used NeilMed's sinus rinse kits for over 15 years. Sinus rinses in general were recommended by my ENT for my allergies and I happened to pick this Neil Med brand. Over the years it helped wash out irritants from my sinuses and prevented sinus infections (I also use a nasal spray for allergies). A couple of months ago, however, a defective bottle came with a kit I purchased. I e-mailed the company and got a response that they would send me a replacement bottle for free but never heard back after I provided them with my purchase date, place of purchase, and other info. I e-mailed follow-ups to them twice to no avail. I then contacted the Better Business Bureau for northern CA who reached out to their current president. She was given 2 weeks to respond. But, no response. It's not the cost of the product that I have issue with -- it's the very poor customer service and not making good on replacing a clearly defective product. There are many other similar products on the market by their competitors. I am taking my business elsewhere.