Neeva BabyReviews of neevababy.com

My experience with Neeva has been that they are not transparent with their policies and costs. It feels like they believe they can get away with this because they know they're working with anxious pregnant women. No transparency that there is a restocking fee if you return the device (no mention on their refund policy webpage and even in conversations with customer care, they wouldn't disclose the amount of the 'restocking fee'). The reason I decided to buy from Neeva is because they offered Next Day Delivery and I wanted one with quick turnaround to check on baby after Covid vaccine over the weekend. I ordered Thursday evening and it arrived Monday night even though I paid $20 extra for next day delivery. The customer representative has been quick to reply to my messages which I appreciate but overall, this company is NOT customer-oriented and seems to only care about the money they can make. I do not recommend.

Very annoyed. This item was suppose to be here Monday. I have yet to receive it and my tracking updates have stopped. I don't know where the item is or when I will receive it. Then I get an email to leave a review on an item I don't have. So i cannot speak on behalf of the product but the shipping is horrible.

Extremely poor customer service. Paid for next day shipping and did not receive my item for 3 days. Will be returning and buying from another company. Save your money! Don’t waste your time with this company! They offer next day shipping but don’t actually give them item to UPS when they are supposed to.

It broke after 4th use.

The device didn’t work at all. I’ve been trying to get in contact with someone for a long time but no one has reached out to me or helped me.

It doesn't work. I go to find the heartbeat and can't. I've watched many instructional videos. I go to the doctors office and they find it immediately.

it didn't work.

Ordered a product before covid, I can understand that the world has changed however I have yet to receive the product that I purchased.. have not recieved a refund or any notification from the company..