NBAstoreReviews of nbastore.com

I ordered a Pippen jersey and it was never delivered to my house and the carrier they are partnering with, ONTRAC, lied saying they attempted to deliver but never did. The item was immediately put in the process to be returned to NBA (15 minutes after “delivery attempt”) and for this reason I have to wait for a refund which can take 3-10 business days. The phone agent Marjorie thought it was a laughable moment because I expressed my frustration and stated I would never shop here again. Other businesses would normally reach out to the carrier to try and resolve the issue but not this company. DO NOT SHOP HERE!!!!

I received an item that took a month to ship. My daughter wore it one time and all of the writing on the jersey stuck together and peeled off. This was an over $100 Michael Jordan jersey and now it's unwearable, it's stuck together and peeled. I asked for a simple replacement, but since it's past the 45 days, they won't do that. I delayed giving it to my daughter because it took so long to ship that instead of Christmas, I gave it to her for her birthday. She owns a dozen jerseys and this is the only one that has ever done anything like this - it is clearly a scam product and not legit. I so wish I read these reviews before buying from this company!

Should have looked at everyone's reviews on this site before ordering from this scam site. Ordered a Jersey for $102.98 and earned apparently FanCash of $1.00 on Nov. 3rd. Site said my item shipped on November 5th with an estimated arrival of Nov. 8 - November 14. I was asked to share feedback on Nov. 20th about an item I never received. I called on Nov. 29th, and got a hold of someone and I couldn't hear her because it was so loud in the background. She moved somewhere else quiet so I could hear her. She eventually said she could give me a partial refund of $2.99 & $15.00 and still ship my jersey in 7 business days. What is a partial refund? Sounded like a damn scammer call center overseas. I never received this order and it is March 21st 2025. Want other people to know not to buy from this site. Definitely going to Trustpilot or other review sites in the future.

These people are total idiots. I tried to place an order and my credit card is denied. I called my credit card company who assured me all is well and said the problem is with NBA website. I talked to someone at NBA Customer Service who could not understand English and got nowhere with them. I escalated to a supervisor (who was very nice) and who assured me he fixed the problem. It wasn't. Why would you give a company like this your money??!!! Do not deal with this company. A total nightmare. I have wasted hours trying to sort this through. I am just disappointed I couldn't order my merchandise. I have wasted enough of my time.

Hello, I am a fellow middle eastern who tried to buy a jersey of the Cavs and nets. Just like an ordinary fan does. But the service in fanatics is horrible. First my order gets cancelled on two different accounts because I tried twice and encountered the same issue twice. It told me it had an “unexpected error” when my order processed but still no evident reason to the cancellation. After it gets cancelled it logs me out and even with the right details I cant sign back in. The website is rubbish and service is worse it tells me to contact two numbers both I cant because 1. not on WhatsApp 2. Can’t make international calls, Fanatics have no thought to their fans

I recently ordered a Sweat shirt from the NBA store for a Christmas gift. The order was placed online on Dec 8th. I got several emails saying it would be delayed, delayed, delayed and then I got a notice that said, "Package Can't be Delivered." It was 1 of 2 package. First one was delivered. Then recently got the notice stating it was returned. (Not by me it was never received). Here's the kicker, it was well after Christmas and they refunded me $100 for a shirt I paid $109 + tax for. Bad business!

I'd give 0 stars, if possible. Ordered a jersey in early December. The delivery window's latest delivery date was 12/22. I recieved an email on Dec 20 with the new delivery window was 12/26-1/3. I immediately contacted the company to cancel, but was told that it was too late as it had been assigned to a warehouse. Still haven't recieved it and contacted the company again and was told as "a courtesy" they would refund the shipping cost, but I have to give it to Jan 5 for a refund it it hasn't arrived.

We bought a basketball that seemed good quality and a decent price for $40. When we returned to France, we inflated it and each time it deflated immediately. We sent an email but never received any response from them...