NBAstoreReviews of nbastore.com

Don’t ever buy from them. They will make you pay for shipping on an item that has incorrect sizing. Then they will charge you a return fee bc they don’t do exchange. But the kicker is they will purposely give the return as a e-gift card trapping your money. Only from them to charge you shipping again when you have to order another item. Crooks that’s what they are. Surprised the nba allows them to run their merchandise.

I drove an hour to get to the NBA store in Mall of America for an exchange I had purchased two days prior. When I got there, the one and only size in the store that I needed for the jersey I was exchanging happened to be on a mannequin. When I spoke to the manager and Explained that that was the last jersey in the store and it was the size that I needed for my exchange, he said “ I’m NOT taking that jersey off the mannequin, I’ll just give you a refund.” I told him that I did not want the refund. I really wanted the jersey, and his response was. “ No, I’m not doing that. I’ll give you your money back.” I said You would rather miss out on a $350 sale versus providing good customer service? He gave no response. I left the store so outraged, I have never had a customer experience this bad! I drove out of my way for something that was supposed to be a special gift and exciting, this was the only store in the whole mall that had the item that I was looking for, and he was not willing to let me exchange. I am an NBA fanatic and I refuse to ever shop at that store again ! I asked another member as I was exiting and I believe the man was the GM and his name was Andrew! Another man said his name was BO. Either way he needs to improve his people skills and shouldn’t be working in sales!!!

I don't understand how you can do this sort of thing to customers ... silly me I did it one more time trying to buy online from them for my Grandson birthday present weeks and weeks in advance and promised delivery date two weeks before his birthday. When I checked with a phone call (like last time I tried to buy something) I was told the shipper you use hasn't updated their tracking and "Do I want a refund"? Well...no...I wanted his Jersey but alas Di-ck's Sporting goods gift card did the trick. I would have expected at least some kind of apology and concessions but no.

Obviously scam! The OKC SGA blue jersey is sold out in every possible store around the world. But on this page, every size is available and for half the prize anywhere else. What makes it a guaranteed scam site is that they don't have Paypal possible, cause then they couldn't just cheat people for money never sending a product. Disgusting! Avoid these sites, no matter how desperate you want something,

I ordered a jacket on 5/30 and was told would not ship for awhile, then ordered two more jackets and shirts which shipped right away, today i called regarding first jacket i ordered and was told would not ship until 6/20. I asked to cancel my order and was told by rep. it would be cancelled since it has not yet shipped and i would get an email. 10 minutes later get an email not that it has been cancelled but that it had just shipped. How can two reps. working for same company have different information. Because they don't want you to return anything this is a scam. Update 06/11/2025 the UPS tracker still says they do not have possession of my jacket which means they just printed the label to show it was shipped so they could deny my request to cancel my order that had not yet even been processed according to the first rep. I talked to.

Shipping estimates are shit. 2 days late and nothing on their tracker has updated.

This company is a scam! I ordered two different jerseys and have received multiple emails with delayed dates and they will not allow me to cancel and get my money back even though the email said to contact to cancel!

i bought a Jimmy Butler Jersey, the only option i had was to use their "free shipping" once they applied their free shipping, my delivery date jumped from arpil 7th-9th all the way to april 18th-24th thats a huge jump for absolutely no reason. I WILL NEVER ORDER ANYTHING FROM NBA STORE ever again.