NBAstoreReviews of nbastore.com

Excellent customer service. FedEx took almost a week longer than previously estimated to deliver the package and then when they said it was delivered, it had not arrived. I called and we thought the package was lost, so they shipped another package out that arrived two days later. Against all odds, FedEx's original package eventually did arrive and I called again and they sent me a return label. It kind of sucks that NBA Store has to pay extra shipping because of FedEx's incompetence, but as the customer I didn't do anything wrong, so I appreciate their stellar customer service!

I received the wrong item and Cristin on their customer service team was so wonderful as she worked to make it right. She was courteous, professional and stayed in contact with me to make sure I was updated. I was never left wondering what the status was and she saw it through and made sure I got what I ordered. As a consumer, it's frustrating when an order isn't right but she made this a positive experience. They are lucky to have her on their team and I will definitely shop there again!

I received one of 3 framed pictures that had black specs between the glass and picture. The CS rep I spoke to, Brooklyn, was very helpful and got my replacement shipped immediately.

Awesome store.

I ordered a custom plaque to celebrate my Raptors winning a championship and the original image I selected was not approved and was provided with a different plaque that I really did not like. Cristin, the rep with whom I dealt with honestly made the process of the return very straightforward and completely blew away my expectations. I was receiving follow up emails, even on the weekend, regarding the status of my return without me having to constantly email or call. I feel very lucky that Cristin was there to help out because she has been stellar throughout this process and I felt very confident that my issue was being dealt with competently. Thank you Cristin!!!

Had an issue with a Hologram verification, was fixed very quick within 24 hours thanks to Cristin. Will be purchasing again very soon!!