NBAstoreReviews of nbastore.com

Scam website. No customer service. Ripped off a hoodie

I ordered November 30, 2021. 4 items were received promptly however an item promised by 12/31/21 has not been shipped by and I cannot get information on a shipping date or even if it will ship. Christmas ruined for my grandson! After calls to customer service I still don't know. They offered 30% off my next purchase as an apology but I doubt if it will be any good when you know where freezes over which will be the next time I order from them. Evidently they have zero control or ability to find out anything from their warehouses.

Zero stars if I could! Absolutely despicable excuse for a website/company. Quite why the official NBA allow them to sell merchandise is baffling. Accessed via fanatics.co.uk, I ordered a golden state warriors cap (which arrived reasonably quickly) and jersey (which is the bone of contention here) on 2nd October for my basketball lad son's Christmas present. Plenty of time, right?! Nope. After multiple set backs with ETA I spent days trying to get someone on live chat which seems permanent offline or busy... they don't have a customer service contact number in the UK at least, but I suspect they'd be permanently engaged even if they did. When I eventually got someone via live chat in the site, they told me that the jersey would arrive into stock on or around 6th December which at that time was roughly two weeks away. When I asked if I'd receive the item before Christmas, the customer service rep simply ignored the question and closed the chat. I thought, ok fine, at least I can estimate pre Christmas arrival being possible. Chased again on 10th December and nothing, no reply. Managed to then get an email address as you can't track items on the site unless you have an account (so no guest tracking) so sent an email. Got a response two days later stating simply that the item still hadn't arrived into stock (indeterminate eta) and I can request a refund. At no point was I kept updated since placing the order over two months before and I had to constantly chase them for an answer. Please don't waste time buying from this joke of a site. Would be easier to commission Steph Curry to make it for you and send via space shuttle to the queen of England so she can pop it round to your house on her Harley Davidson.

If I could give 0 stars I would!!! This store is an absolute bs of a company! I ordered a 'pre sale' jersey that was stated when I ordered in clear green writing 'all pre sale items to be shipped on the 30th of November' so naturally I wait for an email to state my order has been shipped and nothing. So I sent them an email asking what was going on, only to be told they're having issues receiving the stock of the particular item I've ordered even tho as pre stated on the website it clearly stated to be shipped on 30th November! After countless emails and a run around being told all different things by different people it's now the 11th of December and my item still hasn't been shipped! I emailed and exaggerated I ordered this item when I did so it would arrive in time for Christmas and they didn't even care! They offered me to cancel the order then when I agreed they told me it can no longer be cancelled as it's on the picking stage ready to be shipped (this was 4 days ago) still nothing so emailed last night demanding they cancel my order they said they'd refer the cancellation request to the correct team for approval however it may be denied as my item is now I'm the 'personalisation department' I am beyond ANGRY!!!! Such a BS company!!! I will never use this site again!!!

I don’t understand the point of their customer service. All their job seems to be is to tell you they can’t help. I contacted them and they said when my tracking goes live for my order contact back and they can help so I did and was told that was not possible. I was treated rudely by the chat assistant so I emailed to provide feedback on this and explain my issue again and they ignored the feedback and flat out said they cannot help. It’s 2021. You should be able to make a slight change of address but even if you can’t a bit of empathy and at least pretending you care would go a long way. Last time I will be ordering from them which is a shame.

The Australian branch of this website shouldn’t be allowed to operate. It’s basically a scam site. Took the money out of my account 3 times but never confirmed the sale. I asked for my now $500 back and they said take it up with my bank! So now the bank has to lodge a fraud claim against the company so I can get the money back on insurance. Legitimate companies do not just steal your money and refuse to give it back. So ridiculous!

Parcel arrives after 6 weeks and the wrong jersey has been sent. Called them to rectify the error and they asked me to send an email with photo evidence. A week passes with no response so call again. Once again send another email which receives no response. Call the UK from Australia for the 3rd time. Finally they offer a refund when they receive the returned jersey as the jersey I ordered is now out of stock or a 25% refund when they have 20% off store wide. More than a week later still no reimbursement. Joke of a company!

I requested a return 2 weeks ago and was told the label would be ready in 15 mins. I waited 2 days and called, was given a ticket # and was told someone would contact me within 48 hours. No one contacted me so I called again and was told to wait 7 days for the label to show up online. It didn't, so I got someone on the chat who told me that my original ticket was closed with no resolution! I called again and asked to speak to a supervisor, they didn't speak to me instead they just relayed the info through the customer service person. And was told again to wait 3 days for a response because my original ticket is being ignored and only the second one they just created counts. Apparently they have some IT issue which no one said anything to me about until I called the second time. This is ridiculous, I'm never buying anything from nbastore.com again!