Delores S.
Use a reputable company
Use a reputable company. If you have been scammed by them as we were, please file a complaint with the National Consumer Complaint Database at the US Dept of Transportation. In our case, it was also elder abuse, although scamming anyone at all is horrendous. They do not inform you that they are only the booking company. Then, they do a "bait and switch." They quoted us a low cost based on a low number of cubic feet, then raised it when they called to confirm a few days before pickup. When the foreman arrived with his crew to pick up our items, he loaded a portion of them, and then said we were going way over, and quoted $10,000 based on @ 13,000+ cubic feet of items. In order to continue, we felt compelled to sign. However, when the items were delivered in a 23' Budget Rental truck (8' high x 8' wide), we noted that the same items (which the driver had me check off one-by-one) only came to under 10' in the truck (less than 8 x 8 x 10 = 640 cubic feet). We asked him to be our witness to the area (cubic feet) our shipment took up on the rental truck. Therefore, the 13,000+ cubic feet/$10,000 is a gross overcharge, scam and elder abuse. When we call Customer Service and ask for a Supervisor (e.g., Ben Wyse), we are told he will call us back. That never happens. The Customer Service agents merely repeat the mantra, "The cubic feet is determined at pickup"--and in our case, that determination was nowhere close to reality. We believe the pick-up foreman pre-planned to force us to pay more. In addition, multiple items were damaged and/or ruined. I watched a chairside table/magazine rack go tumbling down the apartment steps and out into the parking lot. It was blanket-wrapped, but that didn't prevent structural damage. A legitimate business, if there were an honest error, would review the charges/cubic feet in reference to the actual cubic feet and refund the overage.