Gisella W.
Awesome and Cute Little Shop
I emailed Nattycat about a new product (drawstring/crossbody bag) that I had just purchased. Knowing that she has about 1–2-week processing and shipping time, I asked if she could get it sent out as soon as possible, as I wanted to use it for an upcoming convention. She got back to me within 3 days, and she assured me that she would get it out within the next couple of days. To her word, I got the tracking information about pre-shipment that night. After about a week, I followed up with her, because the tracking was still showing as pre-shipment. She assured me that she was going to track the package down as she had already dropped it off at USPS for shipping. She kept me updated the entire time. Unfortunately, the bag didn't show up on time (it was an extremely short time crunch to begin with, so I don't hold that against her), but I appreciate her taking her personal time to look for the package and keeping me updated without me needing to keep following up. I 100% will always recommend this little shop to my friends. Her products and customer service are all of the best quality!