Maureen Mary M.
You don't deserve 1 star
You don't deserve 1 star. I'd put 0 stars if I could. Apparently you have just 1 customer service person and 1 e commerce person. Both of them have no clue as to what real customer service is. Their scripted replies are identical. Parroting each other word for word. None of it helpful. I was refused the ups tracking number to my package that has sat in shipping dept. for 2 days waiting for UPS to pick up. ?? The excuse was that customer service don't talk to shipping(no company that does any shipping operates in that way). That is what lost you the sale. Having been in shipping for 18 years both domestic & international I know a line of b. s. when I hear it. So I'm supposed to guess when my package will arrive I cant track it to avoid porch pirates. My gut feeling this is a fly by night operation. Keep your product, I did a charge back. BTW This is a genuine review & I didn't need an incentive to write this.
Response from Nation Health MDMay 6, 2024
Hi Maureen. We're truly sorry to hear about your experience. We want to assure you that we take your concerns seriously. To rectify the situation and provide you with the assistance you deserve, we kindly ask that you contact our support team at your earliest convenience. By speaking with one of our representatives directly, we can provide you with more detailed information and work to resolve any issues or questions you may have. You may reach us via email, live chat, or by calling toll-free at (800) 490-3169 available Mon-Sun 24/7. For callers outside the US, please use +1-703-584-5395. Thank you for your understanding, and we look forward to resolving this issue promptly.




