Once your in, you can not get out. One of my biggest regrets is getting involved with this company.
Buyer beware:
You can't change your amount
You can not borrow
You can not stop or transfer
Without HUGE penalties and signatures.
Response from National Life GroupJun 24, 2026
We are sorry to hear of your experience. To file a formal complaint, you may do so by sending an email to [email protected]. Please include a policy number and description of the issues within the email and attach supporting documents.
JA
Jaco
National life is a scam
National life is a scam. My agente Geraldo Staziaki. Oversold me an IUL Policy he had me open up an account. With the amount of $325,00 he told me that. I was going to get 9% rate that never happened. They get hold to my bank account and from May of 2025_ May of 2026 National life withdrawals $47,00 and I find out that was a scam then I closed the account with them and that is the and of the story I lost all that money. So do not thrust them they over sale you and they system is very complex. It's made to deceive the investors
Response from National Life GroupJun 24, 2026
The Company is currently reviewing your concerns with the Florida Department of Financial Services, and will provide them with a formal response by their requested due date of July 1, 2026
LS
L S.
Where is my money!!!!!!
Due to a very poor interest rate, I decided to transfer my money out. Took days before I got a emailed confirmation of my transfer request. I was told via phone it would take 20-30 BUSINESS days to receive my money (have it put into a bank account). Then nothing. Ridiculous. At one point, I called them and the promise was the same: 20-30 business days. They sent me a questionnaire about the call. I responded and told them I will be posting negative reviews on social media if they don’t get this money to me right away. A couple of days later, I received an email saying the transfer was complete. It also said the bank may not show my $ for 2-4 business days. My bank has not seen anything for 7 days and yet I now have a zero balance at National Life Group. Where the heck is my money!!!!!!!
You’d better believe I’ve posted on social media. Next I will be contacting the Attorney General, the Federal Trade Commission, the state licensing board in Vermont, and filing a complaint with the Consumer Financial Protection Bureau.
Response from National Life GroupJun 24, 2026
We are sorry to hear of your experience. Your concerns have been forwarded to our Compliance Department for review, and they will respond directly to you.
NN
Nam N.
they don't want to give back the money…
they don't want to give back the money , took me twice to do the loan for my 3 acct , they said 5-7 days, after 8 days, got no email, no response , called and talk to the custommer service , all they said in proccess , wait for 24-72 hours, atfer that still nothing . 2 months no information , nobody give me any reason what happen ? all they said sorry in proccess.
Response from National Life GroupJun 24, 2026
The Company previously reviewed your concerns and provided a formal response on May 28, 2026, including contact information should you have any further questions.
EC
Elaine C.
National Life is a total rip-off—do not…
National Life is a total rip-off—do not use this insurance! My husband and I took out a policy and ended up losing $12,000. I underwent back surgery and was completely incapacitated for four months; when I filed a claim, they told me I wasn't eligible for coverage. Yet, when I originally signed up, an agent assured me that I would be covered in the event of any serious health issue—and in my case, it was indeed very serious; my husband had to care for me full-time for four months. You only qualify to receive anything if you are bedridden and unable to lift a finger. I basically threw $12,000 down the drain. So, if you want to toss your money in the trash, go ahead and sign up with National Life.
Response from National Life GroupJun 24, 2026
We are sorry to hear of your experience. To file a formal complaint, you may do so by sending an email to [email protected]. Please include a policy number and description of the issues within the email and attach supporting documents.
RR
Richard R.
This company rates less than 1 star
This company rates less than 1 star. I have been sending money for years yet my policy has a net worth $12000 less than the money submitted. I finally had enough, cancelled the policy and requested the balance. I submitted the form and was told it would take 10 business days. Ten business days later I called to be told, I submitted the wrong form and after the completion of the new form it would take 30 to 35 business days for processing.
Do NOT use their services, unless you have a deep desire to throw away your money.
Response from National Life GroupMar 23, 2026
“We are sorry to hear of your experience. Your concerns have been forwarded to our Compliance Department for review, and they will respond directly to you.”
ES
Emily S.
Juan Franco will tell you it only takes…
Juan Franco will tell you it only takes 5 years to see a return and all the wonderful things about this insurance. It is a total lie. After five years, you will se no such thing and he will tell you it will take 10 years. Stay away from these people. Invest your money with people you actually know that care about you. This guy is just looking for a paycheck.
Response from National Life GroupMar 16, 2026
We are sorry to hear of your experience. To file a formal complaint, you may do so by sending an email to [email protected]. Please include a policy number and description of the issues within the email and attach supporting documents.
MK
Mercy K.
Beware of NLG
Our family has had multiple policies with National Life Group for years, each held between roughly 3–6 years. We trusted this company to be there if something serious ever happened. Unfortunately, when we actually needed help, they completely failed.
One of our family members has been seriously ill and unable to work for about a year. The policy includes living benefits that are supposed to provide support in situations exactly like this. Yet despite that, National Life Group has not paid any living benefits.
For the past five months, he has been calling them weekly trying to get answers or progress on the claim. Every time it’s the same story—delays, excuses, or no meaningful update. Meanwhile, the bills and financial stress continue to pile up while the company that promised protection does nothing.
What makes this even more frustrating is that while they delay and avoid paying the benefits, they continue collecting their monthly premiums without fail. The payments are taken like clockwork, but when it comes time for them to honor the policy, they suddenly become unresponsive.
An insurance company proves its value when policyholders actually need to file a claim. In our experience, National Life Group has been dishonest, unreliable, and incredibly frustrating to deal with. After years of paying premiums, we expected basic accountability and support. Instead we’ve been met with endless delays, constant runaround, and no payments.
Based on our experience, I strongly recommend that others think twice before trusting National Life Group with their financial security. When it mattered most, they were nowhere to be found. Stay away.
Response from National Life GroupMar 16, 2026
We are sorry to hear of your experience. To file a formal complaint, you may do so by sending an email to [email protected]. Please include a policy number and description of the issues within the email and attach supporting documents.