nationalboatcovers.comReviews of nationalboatcovers.com

Buyer beware, I'll never buy anything from this company again. Be sure to read the small print! I ordered a boat cover from this place based on their pull down selection model and size of boat for an exact fit. Received the boat cover but did not fit my boat. It even said it would be a guaranteed fit. They refused to pay the return fee shipping, they say that's on you! that cost me $21 bucks because of a mistake by them! Don't trust these guys and make sure you read the fine print, and good luck finding the small print!

Worst experience of my life. They don’t have any real customer service. The people answer the phone and tell you they are working on it and nothing happens. They never follow up. I have a boat cover that will not go on my boat. They don’t care or respond. I would NEVER do business with them. They are crap. I’ll keep calling. They will keep lying and I’m out $1000.

NO/POOR WARRANTY SERVICE: I have a warranty issue that has been "in-process" for over a year. They have stalled and stalled. They do not get back to me and have ghosted me now on my last email for about a month.

I placed an online order for a bimini top for my boat on 7 Jul 2024. They stated that all parts were in stock and would ship in 1-3 days (printed directly on the invoice) and went ahead and charged my credit card. I only received some of the parts. Some parts arrived as expected. Some arrived late. Some never arrived. I asked about the missing parts and was told they were NOT actually in stock but they would ship in a couple of weeks. They did not. I asked again, three times. Each inquiry elicited this same response with a new expected ship date. This was all done via email. Then I called customer service on the phone. There was no answer. It said to leave a message. I did but they never responded. Finally, after two months of dealing with this, I requested a refund. They told me I would have to pay a 20% restocking fee and pay for return shipping. I protested since this is happening because they never sent everything I paid for in the first place. They replied saying they would waive the restocking fee and provide me a return shipping label, but I have not received that either. I have documentation of all of this in emails with the exception of the one phone call. I have filed a fraudulent charge claims BBB, FTC and my credit card company.