Craig B.
I won 1000 pounds but the verification…
I won 1000 pounds but the verification team kept asking me for more and more stuff. 2 weeks later they asked for me with a selfie with the laptop in the background which was awkward to do but then they rejected it saying the resolution isn't good enough. The roulette works in a way whereby it allows you to stake money but if your number comes in......it can just reject the bet, meaning you never even staked anything. But if your numbers don't come in.......it takes the money. Can you see where I'm going with this????? Honestly stay well clear. Even if your really lucky...you won't even win 🤣
Response from RoyalFortuneMar 17, 2025
Dear Graig Thank you for sharing your experience with us. We would like to inform you that, after a thorough review, the following details apply to your case: On 12/03, we contacted you as part of the identification process. You were asked for an additional proof (selfie), which you sent to us on 14/03. On 15/03, you submitted a withdrawal request, which you canceled on the same day. Meanwhile, you contacted the Support Team using offensive language and requested to close your account. Regarding the issue you mentioned with the roulette, although no issue was identified by the responsible department, you were credited with a bonus as a gesture of goodwill. Please note that our goal is always to provide the best possible services to our customers, while strictly adhering to our rules and procedures. best regards