NASA Federal Credit UnionReviews of nasafcu.com

Not that great. The rates are fine, and the people are too. But the service, website, payment options and mwthods are horrible. You do bank transfers, not ACH. They didn't tell me this so when i set it up to 'pay' on my due date, it can take 5 days and now my first payment is considered late. I'll be looking to finance through someone else because this is just a pain to deal with.

I tried to open a $100,000 cd because they consistently had great rates. I was denied a membership account, in order to fund a cd, because my credit to debt ratio wasn't acceptable. However, my credit rating is 808, exceptional, and I have no debt. Experian had no inquiries on my account despite me unfreezing it for NASA. When I called back, 4 separate times to ask why I was denied, I never received a call back. I was a victim of identity theft and wondered if something false was in whatever account they looked at. I explained that in my messages to them. Now, NASA has all my personal and financial information, I couldn't open a cd, and they don't return calls. Read their yelp reviews, they're horrible and many experienced the same thing.

I am now banned from making online payments with them. Yes, they literally will not take my money! It's a a Credit Card account and so now my monthly payment options are: 1) Setup a Bank Account with them ($8/month) - No thank you, I don't need another bank account nor am I going to pay more fees 2) Mail in a Check - Really??? You want to write a check, pay for postage, wait for processing... in 2025? 3) Visit my nearest Credit Union branch - 45 mins away from me. No thanks to all. I'm now having to do a balance transfer to get that all taken care of. So what happened? Well, I chose a secondary account to have the monthly money be withdrawn from and a few times didn't have enough in the account to cover and so now I'm banned. My fault? Absolutely, but understand that I also was not able to change the account online where it was coming from nor do manual payments. It's really not worth it. It's not.

A few months ago, I signed up for their "Premiere eChecking" account which said no monthly fee is charged if you make 3 BillPay payments. So I have been making 3 or more BillPay payments to my credit cards diligently every month. But I noticed that NASA FCU did charge me the $7 the monthly fee the last couple of months of September and October. I tried to dispute this through secure messaging, multiple times, but they just wouldn't acknowledge that they're outright dishonoring what they publicized on their website "No monthly maintenance fee - With direct deposit or BillPay+ and eStatements". The original account description page has vanished mysteriously but it's still recorded on the Wayback Machine site. I always keep screenshots for my records. They employ a very sneaky way to take money from their customers knowing some customers just won't monitor account activities carefully.

I'm so happy with my credit union of 20+ years. I mistakenly used a cash advance from one account to another. I called and they said to transfer the money back and I wouldn't be charged the fee. I was, but when I called back, they had no trouble refunding the fee.