NapturalbrandReviews of napturalbrand.com

I ordered a shirt for Father's Day and still haven't received it, it is now 8/18/20. When trying to contact them via email all you receive is a generic response that has nothing to do with what my compliant was.

My experience with this company started after purchasing a T-Shirt and I Phone case. My T-Shirt was a L for a youth and I’m an adult, but after researching I realized I made that mistake. No complaint there. Now, my phone case on the other hand was printed upside down. I emailed and after several days I was assured I would get another case, at no charge. Unfortunately, when I got the second case it was right side up but all the way to the right, no where near centered like the picture portrayed. I was able to get a credit for the defective case but it’s sad they couldn’t actually provide what they advertised.

Ordered 2 T-shirts for Father’s Day still have not received them and it’s almost August. I understand delays due to COVID but this is a little excessive. No updates at all just the same generic message each time I call.

I ordered my tshirt June 11th. It is July 27th and I have yet to receive my product. When I contact customer service, I receive the exact same email response each time with no answers for when I'll ever receive my shirt.

I do not have my order yet. I had ordered a T-shirt for Father's Day. Today is 10 July no T-shirt, no order. Completely in disbelief.

I ordered 3 shirts and a mug in MAY for Fathers Day. Today is July 6th, and I STILL have not received my shirts! I received the mug which looked NOTHING like the picture and the quality was horrible! I sent an email explaining the situation and a customer service representative responded and tried to convince me that my order was delivered even though their tracking system on the site says it wasn’t. I had to purchase shirts from somewhere else just so my father and husband would have a gift! Now, they’re saying I can’t have a refund. I’m beyond frustrated with them and STRONGLY WOULD NOT RECOMMEND!!

Will Never Order From them again! As much as I wanted to support a black-owned company, I am extremely disappointed in this company. It has been a terrible experience so far. I ordered two shirts on May 22nd. It's June 29th and I STILL haven't gotten my order. They fail to communicate with you about the status UNLESS you reach out to them. They fail to communicate with you about processing time. the 5-20 day thing is a complete lie. Their shirts are WAY OVERPRICED as the fabric is rough and brittle. Not at all soft. I ordered two shirts thinking they would be shipped together. Not the case. One shirt FINALLY made its way to me like 40 days later. The other one was no where to be found. I reached out only for them to say "it's not yet shipped". Well I see that dummies, What happened to it?" I swear...I'm never doing this again. Sorry. Black people, we have to do better. Much better. Communicate...at the very least..communicate!!

MINUS ZERO STARS is what they deserve!!! BUYER BEWARE: buy at a risk of never receiving your order. I am so extremely disappointed that an order placed on June 1st as of today (6/29/20) is still in the processing / printing stage according to their records & a few email replies that I’ve been “fortunate” to receive thus far. The payment was processed on the same day 6/1/20 (quite fast). It pains me to have to discourage potential consumers from a black owned business but I cannot condone their blatant disregard for prompt and good customer service and timely delivery. I am so upset that I did not read these reviews before making a purchase of over $80 for Father’s Day! Covid19 is not the reason for delayed deliveries. I truly believe that they use that as a poor excuse to run operate this inept business! Just for reference: I have ordered items from all over (Indonesia, China & California, USA) within the last month for Dad’s day. I am in the East coast of USA & every single order has arrived, some exchanged (to Indonesia, no less) & all have arrived in a timely manner! So what gives with this joke of a business!?? It absolutely stinks. How can I forget that in response to 1 of my emails I received a 10% “customer satisfaction refund”!! Wth??!! I guess I should be grateful for that!? All I want(ed) were the 3 items that I ordered!!! I guess that is too much to ask & expect a business to deliver!! Good grief! Unless you consider waiting for a month for an order placed in USA a good idea, then look elsewhere! You’re welcome.