David S.
Hands down! Napletonofflease.com is the best car buying experience you will ever have!
Why? – Great Cars – Good Prices – Professionalism – Courtesy – Honesty – Friendliness – Top Notch Service before AND after the sale. Read my full experience below – it’s an impressive story: I have purchase over a dozen new & used cars including 3 out-of-state and 9 local purchases. I like purchasing nicer slightly used cars after someone else took the new car depreciation hit. NapletonOffLease.com is by far the finest car purchasing experience I have had! I was in St. Louis looking to purchase a car for my daughter. I saw a Rav4 online at NapletonOffLease.com and called to inquire. The phone call was answered first time with a not a machine but a live person, no less the sales manager, Abe Azbadneh. I asked if the car had any interior smoke smell. He said, “I’ll check for you now and call you back in 10 mins”. Ten minutes later my phone rings and Abe tells me no smell except a new car smell. Abe was well spoken, professional and honest. We spoke of car price and extra services for the car, and we were price agreed 15 mins later. Less than one hour later, I have an email with the typed-up purchase agreement. Impressive! He was nice enough to hold the car for a day when most dealers will never place any hold on a car. I called an independent inspector, Lemon Squad, to inspect the car for the following day. When he didn’t show up, I received a call at 4:45 PM on Friday from NapletonOffLease sales consultant Aaron Cruz. He introduced himself and said that Abe asked him to assist me with anything I need with the inspection. I thanked him for letting me know and after multiple calls & emails to Lemon Squad, I finally got the inspector to show up at 7 PM. At my request, Aaron called me on his phone at the end of the inspection and handed his phone to the Lemon Squad inspector who verbally gave me his report so I could drive up to Chicago on Saturday to purchase the car. When we arrived in Chicago on Saturday, the NapletonOffLease.com car lot looked like a dream garage of the nicest luxury cars just a year or two old, but in perfect condition. As we walked inside NapletonOffLease’s clean, modern building, I was greeted by several people with friendly hellos and smiles. My wife and I were offered some water and even snacks after our long drive. The car was all ready for us and was spotlessly clean inside and out. After a great test drive, we did the paperwork with Aaron and Sam who made the process easy. Most dealers have bogus add-on fees that have no value but not Napleton. Any additional fee offered was a true product benefit for the car or a valued service after the sale which was clearly explained. I’m fine with a true value-added products or services. 48 hours after the first phone call my new Rav 4 Limited Hybrid is back home in my garage in St. Louis – now that’s service! Talk about service after the sale. I took my Rav4 title to the MO DMV license office and their DMV clerk told me the title was filled out incorrectly and could not be transferred. I contacted Aaron & Abe who immediate contacted their title department. Napleton made no mistake at all. The Napleton title person took the extra step to call Missouri DMV and waited 30 mins on hold to speak with the state and they agreed the title is correct. She called me back with a number for the local license department to call if there were any questions – MO DMV then transferred the title with no problem. NapletonOffLease.com has a team of professional sales consultants like Abe, Aaron & Sam who have worked together for many years at another dealership and came as a group to NappletonOffLease.com to re-create a better car buying experience – they succeeded. Even in St. Louis, my next car purchase will start with a call to Napletonofflease.com. Thanks guys!