NamarieReviews of namarie.com

I can attest to what many people have written: poor customer service, poor communication, and an underwhelming product. I ordered the signature bra on June 30. I contacted them on July 8 asking about the status of the product. I used the contact form online and contacted the support email. I heard back July 9 saying the order was a pre-order (I do not recall seeing this on the website nor on the order confirmation email) and that they have had over 14,000 orders (this also seems to be a very common email). I received the item July 22. I contacted them again on July 23 asking for a refund. The website instructed to contact the support email address. I heard nothing, wrote another email. I went back to the website and found that by using the chatbot, I could ask for my own refund. I also contacted one of the owners on LinkedIn, trying to get a hold of someone. The conversation was also very negative, with him both looking at my professional profile (felt invasive and I live in the state where Namarie is based) and he told me that I was ruining the small business since I let him know I reported them to the BBB and Colorado AG's office. I was able to get a shipping label on July 28. The item was delivered July 31. I wrote the support email again asking about when I could expect to receive a refund, so I was having many doubts about ever receiving one. I filed a dispute with my credit card today. This has been a terrible experience and I don't wish this on anyone. Additionally, when I attempted to write a review on their website, it wasn't posted. When I attempted to leave a comment about my experience on their Instagram page, I was blocked within 5 minutes.

ZERO stars is what they actually get. What a SCAM. I ordered several items on 7/5. After it was past the shipping timeline (7/16), I googled and saw several others had the same issue. I reached out directly to the founder (because she's apparently the only email contact), who apologized and said they'd ship right away. I asked for a refund instead as I didn't trust that based on the online feedback from others. She issued one. It hit my card, but was pending. I went on today (8/4) and I saw it was never officially issued, thus I've paid for product I never received. On hold with my bank now, but this is so careless. Don't take orders if you cannot fulfill them within the window and don't issue refund to pull them. I can't even believe this happened. No other company operates this way. And your excuse - "we're small" - TOO BAD!

Same as everyone else. I ordered back in May they keep saying they are shipping in June, then July… now no response. In my opinion they did this on purpose because now I can’t dispute the charge with my credit card company. They said to much time has passed. I think this is why they said it was “preorders” AFTER I already placed my order! There goes $200 buyer be ware

Extremely frustrated. As someone who has searched high and low for non-toxic leggings, I deiced to try these (I will be trying Aktiiv next time). I ordered February 15, 2025 (it is July 23). I knew the leggings were preorder, but they said shipping was EARLY spring. The sports bra I ordered I received and LOVE it (which is unfortunate that the other parts in terms of communication/shipping timeline have been so frustrating). I've emailed asking for updates and was told there were delays. Email June 28 response after I inquired about the order- "Your items did ship to our warehouse on the 15th as expected. Because of the recent tariff issues with America, international shipping has been impacted all over the world. We want to be clear that our product is not directly impacted by tariffs because we do not ship from China, we ship from Singapore. The global impact of the issue on American shipments is the reason for the delay in receiving our inventory. With that being said, we are able to ensure your order is set to begin shipping to you on Monday, the 30th. You can expect your shipping confirmation along with tracking starting June 30th." I waited and emailed again and got this response on July 12- "Thank you for your patience! We continued to work through the 4th of July, all weekend and this week to get as many orders shipped as we can. Our last batch has finally been packed! Even though your order has likely been fulfilled, you won’t receive tracking information until the courier picks up and scans the orders from our warehouse. You can expect the actual tracking information likely tomorrow, if not Monday. Unfortunately, the couriers usually won’t scan in orders on weekends but DHL has done so for us in the past so it’s possible!" I assumed my order would be to me soon but it didn't update like I was told it would. I emailed 5 days ago and no response. Listen, I owned a retail brand for 10 years and shipped out hundreds of thousands of orders in that time... and I give grace as needed to fellow retailers and small businesses, but this is ridiculous. Considering I have spent $150+ in leggings that I have yet to see or know/trust when they will actually be arriving. Such a bummer that the customer experience has lacked so tremendously. They are now marketing 30% off their leggings and I am not sure if people who are now are getting the in stock items shipping while I wait for ones I ordered in FEBRUARY :(

Have not received order, no response.

POOR CUSTOMER SERVICE!! I have been trying to get in touch with someone about not receiving my order and not even receiving any notifications about being processed or shipped. I ordered on July 5. ABSOLUTELY NO REPLY FROM CUSTOMER SERVICE!!! NAMARIE IS A SCAM!!! WILL TAKE YOUR MONEY AND NO SEND YOUR ORDER!! My order was for $159!! and never received my workout wear. I have sent over 5 messages!!

I ordered 2 items on July 11. Website shows shipping 3-5 days.After 5 days I wondered why it hadn't been shipped yet and sent them an email asking when they will finally ship my items. No reply. A day later I found this review site and wish I had read all the reviews before ordering to save myself the trouble. I canceled the items and again no reply and no cancellation either. They keep your money and don't send you anything and you won't ever get a response. So I called my CC company and filed a dispute to recover my money. Stay far away from this company. There is no customer service whatsoever.

Order was placed on April 20th - here we are, July 16th and NOTHING. They keep sending a heartfelt emails saying that they're a small team and trying their best to pack everything - but how much time do you really need? I mean HOW MANY ORDERS do they have to fill in order not to send all of these other orders from people in this comment section?