nacove.comReviews of nacove.com

Spent $680 on 4 pillows, trialed one and didn’t like it. Asked to return the 3 unopened ones , went back and forth with Diana from customer service a million times and finally got a return address but no return label due to a faulty system. Spent $140 to ship back to USA and was then completely ghosted. Almost a grand in the bin.

If I could give negative stars I would. Please read before purchasing this product! We, like many others, fell victim to this scam on social media where it is falsely advertised and reviewed. The product claims to have a 30-day money back guarantee. This is not true. They insist that the product be returned in the original packaging and unused. 1) how are you supposed to try a product without using it? 2) unless you have a packing warehouse, it is not possible to repack shrink wrapped pillows in the original packaging. Once you pay to ship (their shipping label machine will inevitably be broken), and you jump through all the hoops they give you, you will be completely ghosted by this company. I highly recommend that you avoid this company at all costs.

DO NOT BUY THIS PRODUCT! They say you can return it if you're not satisfied but they make it IMPOSSIBLE! There is no address and when you ask for one it's so lame that the Post Office laughed! Companies like this should not be allowed to sell their product online!! LAME!

I didn’t like the pillow. Requested refund within the 30 day period. Tried to return. Responsible for shipping back to China and unused Good luck

This is a very deceptive and unscrupulous company working out of China. Quality was not to my liking and I followed their every request to return the product (they make you jump through hoops) and they still never refunded my money. They have an entire department dedicated to credit card disputes and try to wear you down and hope you just give up. Do not waste money on this substandard product that they will not refund your for once you’ve fallen into their trap.

THREW AWAY $250.00 I opened one pillow to try it out and we didn’t like it. Took pictures of unopened pillows and emailed NACOVE.COM. Went and Bought the shrink wrap, boxes the pillow in original box. Followed every instruction given to me. I took it to the post office to ship it back for $17+. Emailed the photo of the receipt ASAP. NOW I'VE EMAILED THEM SEVERAL TIMES TO REQUEST THE STATUS OF THE RETURN. I am so overly frustrated ... $250 is a lot to swallow over a company that is non-existent.

Never opened pillows as soon as I found out they were coming from China (prefer the USA). Took pictures of unopened pillows and emailed NACOVE.COM. Followed every instruction given to me. I took it to the post office to ship it back for $17+. Emailed the photo of the receipt ASAP. NOW I'VE EMAILED THEM SEVERAL TIMES TO REQUEST THE STATUS OF THE RETURN. I am so overly frustrated ... $250 is a lot to swallow over a company that is non-existent.

DO NOT BUY - they don't reply to you when you ask to return the pillows. They tried to offer a discount but I asked to return for a refund. They are now ignoring my emails and today my emails are getting bounced back. RIP OFF COMPANY