myvitality.storeReviews of myvitality.store

Response from myvitality.storeJan 19, 2026

Hello, Thank you for your message. We would like to clarify the situation for transparency. Our 90-day money-back guarantee applies from the date the device is received, as clearly stated in our policy. According to our delivery records, the refund request was submitted after the 90-day period had already expired, which is why a refund could not be approved. Despite the order being outside the guarantee window, our support team still reviewed your case and responded in good faith. However, once the 90-day period has passed, we are unable to process a refund under our terms. We understand this was disappointing and regret that we could not meet your expectations. Our team remains available to assist with any other questions or support needs related to the product. Kind regards, Vitality Support Team

Response from myvitality.storeJan 18, 2026

Hello, Thank you for sharing your feedback. We’re sorry to hear about your frustration and would like to clarify the situation for transparency. According to our records, your order was delivered in late October, and your first request regarding a return was received after the 90-day money-back guarantee period stated on our website. This timeline was reviewed carefully and explained during our communication. Despite the order being outside the eligible return window, our support team continued to assist, reviewed the photos you provided, and offered a 30% goodwill discount as an alternative solution — even though a refund was no longer applicable under our policy. Regarding usage, we always recommend starting at the lowest intensity level and adjusting gradually based on individual sensitivity. All safety instructions are included in the package and available digitally. We strive to handle every case fairly and according to our published policies while still supporting our customers wherever possible. We regret that this experience did not meet your expectations. Our team remains available should you wish to continue the discussion privately. Kind regards, Vitality Support Team

Response from myvitality.storeJan 8, 2026

Hello, We have read your review and immediately checked our internal database for your name and details. We have no record of an order placed under this name, nor do we have a record of the correspondence you mentioned. Unfortunately, there are several illegitimate websites and "scammers" currently using our brand name and logo to deceive customers. Because we cannot find your details in our system, it is highly likely you purchased from one of these imposter sites rather than our official store. We take our 90-day return guarantee very seriously for our genuine customers. If you believe this is an error, please update your review with your specific Order ID so we can investigate further. Otherwise, we recommend you contact your bank to report the fraudulent site you purchased from. Best regards, Vitality Support Team

Response from myvitality.storeJan 8, 2026

Hello, We are reading your review and, honestly, this is so weird. We have checked our entire system and we don't have any idea about the Order IDs or the conversation you are describing. We respond to all our genuine customers, so the fact that we have no record of you suggests you may not have ordered from our official store. If you are a real customer, please contact us immediately through WhatsApp or Email so we can reply to you directly. Until then, we have to assume this order does not exist in our system. Regards, Vitality Support

Response from myvitality.storeJan 8, 2026

Hi there, We have reviewed your case. Our website clearly states a strict 90-day Money-Back Guarantee. We have checked your order details, and you are past this timeline. Policies are in place for a reason, and we expect customers to respect the terms agreed to at the time of purchase. Since the 90-day window has closed, we cannot make an exception. Best, Vitality Support

Response from myvitality.storeJan 8, 2026

Hi there, We respond to every single customer inquiry within 24h max. We certainly do not "ghost" anyone. If you haven't seen a reply, please check your Spam or Junk folder, as our emails often end up there if your inbox filters are strict. If there is nothing there, please contact us on WhatsApp right now. We cannot send a shipping label if we cannot communicate with you. Best, Vitality Support

Response from myvitality.storeJan 8, 2026

Hello, We are reading your review and we need to clarify a major misunderstanding. We do not have a customer service representative named "Jay" at Vitality. As we have warned other users, there are illegitimate websites impersonating our brand. These scammers often use the name "Jay" or AI bots to stall customers. The fact that this person is "blocking" your messages confirms you are dealing with a scammer, not our official support team. We do not block our customers. Please check the URL where you bought the item. If you want to reach the real Vitality, contact us via WhatsApp or our official email. If you cannot provide an Order ID from our official store, you must contact your bank to report the fraud. Regards, Vitality Team

Response from myvitality.storeJan 8, 2026

Hello, We understand you are upset, but please realize that "Jay" does not work for us. There are scammers currently stealing our marketing videos to sell broken, cheap imitations of our product. You are describing exactly this scenario: a device that won't turn on and a support agent ("Jay") who refuses to help. We are the official brand. We answer our customers, and we honor our 90-day policy. Please contact us on WhatsApp to verify if your order is real. If it is not, you must dispute the charge with your bank against the imposter site.