If I could give zero stars, I would. This is the worst customer service I have ever dealt with. After only three months of owning the device, it broke and the company refused to help resolve the issue. I followed up with their support team four separate times and was eventually completely ignored.
For a product that costs this much, I expected much better support. Instead, I was left with a broken device and no solution.
I would strongly recommend not purchasing this product. A family member of ours also purchased from this company and experienced a very similar issue that was never resolved.
LE
Leanne
After receiving the Magic Pro device I…
After receiving the Magic Pro device I requested to return it, unopened. They advertise a 90 day full refund, but refused to honor it! 25 emails, a dispute filed with PayPal, which they denied, I can only get 45% of my $145. Order. Granted they offer i keep the device, but I don't want it.
Buyers beware, this company is dishonest.
Plus, now that I am a disgruntled owner of this device I opened it and tried to use it, that's a joke. If you can understand the voice commands and actually get it to work, good on you.
This only makes me even more angry about this purchase.
GW
Grant W.
Refund is impossible, false advertising, unethical business
Like many other reviewers, I am trying to return the MagicPro 2.0, as I find it uncomfortable to use, all within weeks of receiving it. After only 3 email responses from their Customer Service, it is quite obvious getting a refund will be extremely difficult so the 90-day trial is totally false. So far I have been offered only a 10% refund or a red light product exchange, neither of which is acceptable to me. However, their latest email equates to extortion, as I can have a full refund once I send a positive video review outlining the benefits of using their product, after which my refund will be processed. I declined. Bottom line is false advertising, unethical business practices and stalling techniques. I will now have to dispute the charge through my credit card company. DO NOT BUY FROM THIS COMPANY. A VERY UNETHICAL BUSINESS.
CH
Ch
We purchased the Magic 2.0 on December…
We purchased the Magic 2.0 on December 27th 2025 and asked for a Full Refund 17 days later on the 13th of Jan 2026. Well within the 90-day return period your company claims to have. It’s now the 8th of February and your company still can’t deliver a simple return label. The outstanding lack of customer service support and inability to produce a simple return label in a timely manner is more than enough reason to AVOID this company completely. It’s also a precursor that their products aren’t worth the money. SEND THE RETURN LABEL AND REFUND THE MONEY.
Response from myvitality.storeFeb 25, 2026
Hello,
Thank you for your message, and we sincerely apologize for the frustration this situation has caused.
You are correct that your refund request was submitted within our 90-day return period. During the time your request was being processed, we were transitioning to a new logistics partner, which unfortunately created delays in generating return labels. While this is not an excuse, it is the reason for the delay you experienced.
That said, we take full responsibility for the inconvenience.
To resolve this matter promptly, we will proceed with issuing your full refund, and you will not need to return the device.
We truly regret that this experience did not meet our service standards. Our goal is always to handle returns smoothly and professionally, and we appreciate your patience while we finalize this resolution.
Kind regards,
Vitality Support Team
TH
Tiana H.
DO NOT PURCHASE FROM THIS COMPANY
I have been trying to get a return label to get a refund for my product nearly 2 months. The company uses tactics to avoid sending this, absolute lies and dishonost company. Reviews all over the internet of the exact same situation of being sent the same emails promising the return label and never sending it! Absolute dishonest company that refuses to honour their return policy. DO NOT PURCHASE FROM THEM!
Response from myvitality.storeFeb 25, 2026
Hello,
We’re very sorry to hear about your frustration and appreciate you sharing your concerns.
We would like to clarify that we do honor our return policy and do not intentionally delay or avoid issuing return labels. In some cases, return processing may require verification steps to ensure the request falls within the applicable return period and to prevent shipping errors.
That said, if there has been an unusual delay in your case, we sincerely apologize. This is not the level of service we aim to provide.
Our team is reviewing your request with priority to ensure it is resolved properly. If your order qualifies under our return policy, the return instructions and label will be issued accordingly.
We remain committed to handling all cases fairly and transparently, and we encourage you to continue the conversation directly with our support team so we can bring this to a proper resolution.
Kind regards,
Vitality Support Team
VC
Virginia C.
I ordered it over 2 weeks ago and…
I ordered it over 2 weeks ago and haven’t received it as yet. Could you please contact me
AN
Ann
This whole experience has been a nightmare
This whole experience has been a nightmare. It took forever for the product to arrive and then the product was defective. I have been in contact with Vitality since December 8th. First it was some bot named Jay and then Vitality Team. Each time I have asked for a return label they just keep putting me off saying they are working on it. I think 6 weeks is plenty of time to get a return label. They did offer to give it to me free if I did a positive video review for them. I declined as I haven’t even been able to use the device. That is just dishonest. Then they offered me 30% back and I could keep the device. They are going to give me $20 back for keeping a defective device! That’s ridiculous! I hope they step up to the plate, show a little integrity and honor their return policy. I’m not holding my breath for that to happen. My recommendation is to not purchase anything from this company.
JF
JF
Awful product, awful experience, awful company
I want to return the product for the full refund. I received it on Jan 4, 2026 and when I went to try it out, it did not work properly and I was not satisfied. I contacted the company right away and for weeks now I am getting the run around from them, stalling and delaying my request for a return label so I could get a full refund. It was ordered on December 12th, received on January 4, 2026 and it is now January 26, 2026 and I still can’t get a return label from this company despite repeated requests. Very disappointing. Please I beg anyone reading this, Stay away from this company. You will regret even thinking about doing business with them. It has been a truly awful experience. I want to make it known that I have proof of the delivery date and I am well within the return window timeframe but they are just stalling. Stalling so they can deny a full refund. They are playing games but I am tracking everything and I have receipts.
Response from myvitality.storeJan 28, 2026
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that this situation has been frustrating and would like to clarify the process for transparency.
Your order was received on January 4, 2026, which places your request within our 90-day money-back guarantee, calculated from the delivery date. As part of our standard return procedure, our support team must first verify a few details to ensure the return label is issued correctly and to avoid delivery or processing errors.
We would like to clarify that any requests made during this process are procedural only and are not intended to delay or deny eligible returns. We also do not stall refunds in order to exceed return windows — eligibility is always based on the original delivery date, not the length of the support conversation.
We regret that the process felt slow or unclear, and we understand how disappointing that can be. Our team remains available and committed to resolving this matter properly and in accordance with our published policy.
We encourage you to continue the conversation with our support team so this can be concluded as smoothly as possible.
Kind regards,
Vitality Support Team
