M L.
Contract signed 1/28 and requested…
Contract signed 1/28 and requested cancelation 1/30/2025 because it seemed to be silence in communication and I originally mentioned my needs are urgent. I received messages from Lyn, Rhommelyn Filipinas, Nikole T., and finally Jenica Castillio who assured me that they were working on my request, but it still seemed to take days to get responses. I finally interviewed three candidates on 2/8 and selected John Paul who was selected only to resign three days after starting. I was assured by Jenica that Virtu desk employees were trained professionals. My experience did not reveal that. I once again asked to cancel this contract and was willing to get a 10% deduction from my $450 fee since they charged me for the set-up and time for John Paul. Carlo, who was supposed to be their top assistant manager had someone who was experienced and knowledgeable in web updating and social media marketing for products. Trying to be fair even though this candidate was 10 minutes late and did not present the requested marketing project that everyone was given, I gave an additional day for her to prepare and give her presentation the following day. I gave VERY specific instructions while Carlo was on the line. The following day, I get an updated meeting request from Carlo moving the interview from 2/18 to 2/19 without any communications to me. Then I find out through email he presented someone who want not a good fit. I had no more patience and asked for a 4th time for my refund only to be told it was beyond the timeline to get a refund. I paid for services I never received. I feel I was victim of being gaslighted. I just want at least 80% of my money back.