MYSPACOVERReviews of myspacover.com

Horrible customer service. I purchased the top of the line cover for my spa. It lasted two years. I filed a claim and was denied because I removed the tags on the OUTSIDE of the cover. Who leave hideous tags on the outside for everyone to see? I provided receipt and photos...but was denied. The website says 100% satisfaction. Does this sound like that? Stay away.

Bought a cover to replace our older one and paid for fairly good price for it August of 2024. I ordered it with extra wrap around the foam so no water can get in. Well it lasted about 1 year and the foam on the top has started to melt and created pockets where the cover has sunken in. Obviously not pleased and sent a email in to inquire about warranty service and after 5 days received a email from Dan requesting pictures. Me and my wife took the foam out and sent Dan the pictures back within a day of his email. Well I have never heard back from Dan even after sending another email in another week and a half later. So the moral of this story is dont expect any warranty service from this Company after the sale. I would not buy anything from them again.

Well should of read the reviews first. Stupid me!! Made me think I was getting lifts I ordered. And no that was just the metal inside to screw the lifts on. They dont sell the lifts, even though the pic is highlighted, thats what I thought I was getting. Cover is good but now we have to figure out how to open and close without lifting it ourselves.

Poor qualify product, company refuses to honor warranty claiming that all the issues we have (handle tore off, seams falling apart, etc) are normal wear and tear)

I bought a black spa cover from these folks last year. When it arrived, it was a good looking spa cover with the exception of a massive white label that was stitched in one of the seams. Clearly an eyesore, I cut it off as most people would. About two months later I found a piece of the cover in the bottom of my spa. The cover was falling apart. I immediately contacted MySpaCover with pictures of the issue. Via email it took quite some time for Rose in customer service to get back with me and she told me there was nothing they could do because I removed the tag. I maintain that it's a strategic plan on their part. They know the vast majority of people will think the label is insanely large and ugly and will remove it. At that point, all they need to do is refuse any warranty because the tag was removed. After I shared with Rose my belief of this tactic, she said she would "talk to the management". She responded about a week later to say for the cost to me of $205 they would repair it (replace the skin) if I shipped it to them (not cheap). My response was... "So, let me see if I understand your offer. You want me to do the work of shipping the cover to you and be without a cover on my spa for maybe weeks while you put a new "skin" on it at your own pace? All for the low price to me of $205?" I added a few choice words for her management as well and, after another week, Rose responded that management is now offering a "one time courtesy" to skin it for free. I still have to ship it and be without a cover with winter coming on so I responded with what I thought was a compromise... "As I said before, with winter coming on, I cannot be without a spa cover for an undetermined amount of time. The only way this will ever be right for me is if you reimburse me the cost of the skin replacement." $205 is a third of what I paid for it, so I thought it was a pretty good compromise. I'd still have a cover on my spa for the winter, wouldn't have to pay a fortune to ship it to them and they wouldn't have to deal with the cover. Additionally, the cover is falling apart so there's no way of knowing how long it will last or how soon I'll have to replace it with a new cover. Reimbursing me $205 seemed fair if I have to buy a new one years sooner than I normally would have to with a quality cover. It's also exactly the same as the cost they would incur to repair it. Everyone is happy and no hassle for either party. I sent this proposal to Rose on October 31, 2024. Crickets from Rose/MySpaCover since. Hence, this review.

Expect them to send you an incorrect item, suggest additional purchase to fix it and send another random thing. You will waste weeks of your time, hundreds of dollars and not have a cover you purchased - customer service rep Pauline. Stay away!

In dec.2024 I tried to get my cover fixed or credit towards a new one It was a terrible experience they say 5 year warranty after weeks of calling they kept asking for more color picks different angles.Best offer I got they would send me new panels only for 180.00 shipping and I have to pay for all material repair.Iwill be looking for a different company to buy a new one

We purchased a spa cover in June 2024 using their website and ordering process. After receiving the cover, it looked horrible as it was poorly sewn and started holding water in less than 3 months. After multiple attepts to talk with someone there in customer service, (no one every answered the phone) I finally sent them a detailed email with documentation photos. They apologized and agreed to replace it. After waiting for weeks for additional information, I filed a dispute with my bank hoping this would get it in motion. They actually sent the bank a supposed receipt which showed this was an "In Person Purchase and that I wook the merchandise with me" Unbelievable. I then filed a BBB Complaint. MSC Again stated they would refund my money but were waiting on my dispute to be released from the bank. That was done 6 weeks ago. MSC appears to fabricate statements in hopes I will just accept and go away. I will never go away until I receive a refund... As of today, we are still waiting on the refund they promised.